Customer Training Specialist

The AmpliFI Training Specialist is a proactive, dealership-facing role focused on driving contract production at dealerships where AmpliFI is installed. You take behavioral, production, and usage signals — some surfaced by our systems, some you go grab yourself — and turn them into dealer outreach: get the right dealer on the phone, and deliver training that actually moves the needle. Success in this role comes down to two things: being relentless in reaching dealers, and being excellent when you train them. Who Thrives Here Relentless. You don't stop at a voicemail. You follow up, change channels, change times, and keep going until the dealer is on the phone. Exceptional trainer. You can walk into any dealership — live or virtual — and leave Finance & Insurance staff noticeably better at their jobs. Proactive by default. You reach out before there's a problem, not after, and you don't need anyone to tell you to do it. Strong partner. You work shoulder-to-shoulder with Account Managers to keep customers, dealers, and Carketa aligned. Key Responsibilities Identify which dealers need engagement next, using behavioral, production, and usage data — some provided to you, some you pull yourself. Reach out to those dealers relentlessly — calls, emails, different channels, different times — until you've connected and scheduled the next training touchpoint. Deliver outstanding training to dealership staff — Finance & Insurance managers, desk managers, and sales teams — live, on webinar, or on-site when it makes sense. Build and maintain training curriculum and materials — guides, quick-reference cards, video walkthroughs, and FAQs tailored to dealership workflows. Coordinate with Account Managers to align training timing with deployment schedules and prioritize the dealers that need attention. Surface patterns in training gaps and dealer confusion to Product so AmpliFI gets easier to use over time. Collaborate with the AmpliFI Support team to separate training needs from product issues and route dealers to the right resource. Qualifications 2+ years in training, enablement, or customer education — ideally in business-to-business software or automotive. Exceptional presentation and training skills — you can explain complex workflows simply and keep an audience engaged. Relentless follow-through. You don't let a dealer go dark without multiple attempts through multiple channels. Patience and adaptability with dealership staff at varying levels of technical experience. Self-directed and organized — you run a full training schedule across many dealers without heavy oversight. Experience creating training materials (guides, videos, slide decks) for different audiences. Preferred Qualifications Experience in automotive, Finance & Insurance, warranty, or dealer services. Background in dealership operations, Finance & Insurance processes, or dealer-facing enablement. Familiarity with warranty contract workflows or dealer management systems. Experience with learning management systems, video recording, or webinar platforms. Why Join Carketa Ground-floor opportunity at a company reshaping how the automotive aftermarket warranty ecosystem works together. Direct impact — your work at the dealership level translates directly into contract production. Collaborative, low-ego culture. Clear path to grow into product specialist, enablement leadership, or account-facing roles. About Carketa Carketa builds the platform that connects the automotive aftermarket warranty ecosystem. Our VelociFI and AmpliFI products give agents, agencies, dealerships, and Third-Party Administrators the tools to work together more seamlessly — with greater transparency, clearer communication, and less friction at every step. We're looking for driven people to join us at a pivotal stage of growth. Carketa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr