Help Desk Specialist

Join Our Team as a Help Desk Specialist at Ledoux & Co.! Are you a problem-solver with a knack for technology? Do you enjoy helping others and making their day a little easier? If so, we’d love to have you on board! Ledoux & Co., with over 145 years of expertise in precise analysis of precious metals, base metals, concentrates, ores, and trace impurities, is looking for a Help Desk Specialist to join our team. This is a fantastic opportunity to work in a company with a legacy of excellence and innovation. What You’ll Be Doing As a Help Desk Specialist, you’ll be the go-to person for resolving technical issues and ensuring smooth day-to-day operations. Here’s what your role will involve: Providing first-level technical support to employees, troubleshooting hardware and software issues. Responding to help desk inquiries via phone, email, or in-person with a friendly and professional attitude. Assisting with the setup, maintenance, and configuration of computers, printers, and other office equipment. Documenting technical issues and resolutions to maintain accurate records. Collaborating with the IT team to implement solutions and improve processes. What We’re Looking For We’re seeking a team player who thrives in a supportive and collaborative environment. To succeed in this role, you’ll need: A strong interest in technology and problem-solving. Excellent communication and interpersonal skills. The ability to stay organized and prioritize tasks effectively. A willingness to learn and adapt to new systems and tools. No prior experience is required - this is a great opportunity to kick-start your career in IT support! Why You’ll Love Working Here At Ledoux & Co., we value our employees and strive to create a supportive and flexible work environment. Here are some of the benefits you’ll enjoy as part of our team: 401(k) plan to help you plan for the future. Life insurance for peace of mind. Paid time off to recharge and spend time with loved ones. Flexible schedule to help you balance work and life. A Culture of Excellence and Integrity At Ledoux & Co., we take pride in our rich history and dedication to delivering precise results. Our team is built on a foundation of trust, collaboration, and a commitment to excellence. When you join us, you become part of a company that values your contributions and supports your growth. Ready to Apply? If you’re excited about the opportunity to join a company with a long-standing reputation for excellence, we’d love to hear from you! Apply today to become a part of the Ledoux & Co. family and start your journey as a Help Desk Specialist. #J-18808-Ljbffr