Senior Personal Lines Account Manager

Senior Personal Lines Account Manager - Woburn, MaJoin a stable, well-established insurance agency dedicated to delivering exceptional customer service and tailored coverage solutions. This is an exciting opportunity for an experienced personal lines professional to manage a higher-volume book of business, make a direct impact on client retention, and serve as a resource to both clients and team members.Senior Personal Lines Account Manager Benefits & CompensationCompetitive compensation based on experience - $75k - $90kComprehensive health, dental, and vision coverage401(k) with company matchPaid time off and holidaysTuition reimbursementSupportive, team-oriented culture with opportunities for long-term growthSenior Personal Lines Account Manager Requirements & QualificationsHigh school diploma or GED requiredMinimum 3 years of experience in Personal Lines insurance requiredProperty & Casualty Insurance License requiredStrong written and verbal communication skillsAbility to exercise sound judgment, maturity, and professionalism in all client and team interactionsProficiency in Microsoft Word, Excel, Access, and PowerPointExperience with Epic and Singlepoint preferredAbility to work independently and manage more complex client service needsPrior experience mentoring or supporting junior team members is a plusSenior Personal Lines Account Manager Day-to-Day ResponsibilitiesManage a higher-volume personal lines book of business, providing proactive and individualized customer serviceRespond promptly and accurately to more complex customer inquiries regarding policies, coverages, billing, and claims-related issuesOversee processing of new policies, renewals, endorsements, cancellations, and related documentation to ensure accuracy and timelinessMaintain and update client and policy information within the agency management systemServe as a trusted advisor, helping clients understand their insurance options and guiding them through coverage recommendationsReview renewals for accuracy and recommend coverage adjustments where appropriatePrepare quotes for new and existing clients as requestedCommunicate with carriers to resolve underwriting, billing, rating, and policy servicing issuesHandle escalated customer concerns efficiently and professionally, escalating major issues to leadership as neededCollaborate with team members and support agency goals through strong service, retention, and cross-sell awarenessAssist in training and guiding less experienced team members as neededEnsure all account management activities comply with company policies and regulatory requirementsIf you're an experienced Personal Lines professional looking for a senior-level opportunity with a respected insurance organization, we encourage you to apply.