Retail Cosmetics Sales Associate - CHANEL Beaute, Willowbrook Mall - TX - Full Time

Retail Cosmetics Sales Associate - CHANEL Beaute, Willowbrook Mall - TX - Full Time As a Cosmetic Sales Colleague – also known as a Beauty Advisor – you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales. You’ll serve as both an educator and a beauty expert – offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role. You’ll proactively grow and manage a loyal client base through consistent follow‑up, virtual outreach, and personalized service – always with the goal of exceeding expectations and achieving sales goals. By combining genuine hospitality, strong product knowledge, and a passion for beauty, you’ll help every customer leave feeling confident, cared for, and excited to return. How our Beauty Colleagues spend their day Begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions – so they’re fully informed and ready to engage, educate, and sell with confidence. Focus on the customer. They offer a warm welcome, make eye contact, and create friendly, personal conversations to create customer relationships and bring the customers back. Maintain a shoppable space. They maintain the counter and sales floor, refresh signage and pricing, and assist with merchandise moves as needed to support a seamless customer experience. They always Finish Strong – sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer's name. Service starts with each other. Supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. Excellence is a journey. We strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results. Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12–24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here. Who You Are Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality. Must be able to: Understand and communicate effectively with customers, co‑workers, and supervisors. Read and understand employment policies and safety rules/procedures in English. Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products. Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education. Meeting and surpassing daily sales goals by delivering exceptional service. Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits. Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience. At least 1 year of customer service or selling experience required. Essential Physical Requirements You Will Perform This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Performance‑based incentives. Annual merit review. Employee Assistance Program with mental health counseling and legal/financial advice. Equal Employment Opportunity Statement Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. #J-18808-Ljbffr Macy's