Service & Rental Coordinator

Job Duties

Compensation: $23-$29 per hour | Overtime after 40 hours

Location: Hudson WI | Regular travel to St. Croix Falls, WI as needed for vacation and business coverage

Schedule: Full Time | Monday – Friday 7:30 am – 5:00 pm | Rotating Saturdays, 8:00 am – 12:00 pm

Tri-State Bobcat, a premier compact equipment dealer with over 40 years of excellence, is growing and expanding our Hudson, WI location-and we're adding to our team! As part of this growth, we are seeking a Service & Rental Coordinator to support our increasing customer demand and evolving operations.

In this newly added role, you'll work closely with the Service/Rental Manager and Location General Manager to support both our customers and internal team. You'll assist walk-in and phone-in customers with service and rental needs, coordinate technician workflow, and help manage equipment logistics. From preparing quotes to ensuring smooth day-to-day operations, this position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a high level of customer service.

Essential Functions:

Service Responsibilities:

Assist customers with equipment issues and provide repair estimates

Create, schedule, and manage service work orders

Communicate with technicians and provide customers with status updates

Perform final repair quality checks and process invoices

Coordinate internal service needs and maintain an organized service yard

Rental Responsibilities:

Provide rental information, quotes, and equipment recommendations

Clearly communicate rental policies, terms, and requirements to customers

Assist with loading/unloading and instruct customers on safe equipment use

Maintain accurate rental records and inspect equipment pre- and post-rental

Submit service requests for returned equipment as needed

Keep the rental yard clean, organized, and safe

Stay current on new equipment through vendor training

Minimum Qualifications

At least 2 years of experience working with equipment operations, service, or rental

High school diploma or equivalent required

Strong mechanical aptitude with the ability to understand equipment functionality

Excellent customer service and communication skills

High attention to detail and strong organizational abilities

Ability to prioritize and manage time effectively in a fast-paced environment

Proficient in Microsoft Office (Word, Excel, Outlook)

Experience with CDK/Intellidealer systems is a plus

Benefits

Health, Dental & Vision Insurance

Company-paid Life & AD&D, plus supplemental options

401(k) with company match

PTO begins accruing your first day, plus 7 paid holidays

Employee Assistance Program (EAP)

Career advancement opportunities within a growing organization

About Tri-State Bobcat

Tri-State Bobcat is a leading regional provider of compact construction equipment and outdoor power solutions. We're known for strong customer relationships, quality products, and a culture that values safety, training, and work-life balance.

Tri-State Bobcat is an Equal Opportunity Employer.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Minimum Education Required

High School

Minimum Experience Required

2 years

Shift

First (Day)

Number of Openings

1

Compensation

$23.00 - $29.00 / Hourly

Postal Code

55337

Place of Work

On-site

Requisition ID

4066589

Job Type

Full Time

Job Benefits

Health, Dental & Vision Insurance

Company-paid Life & AD&D, plus supplemental options

401(k) with company match

PTO begins accruing your first day, plus 7 paid holidays

Employee Assistance Program (EAP)

Career advancement opportunities within a growing organization

Application Link