Front Desk Concierge

Job Description

Job Description

Front Desk Concierge

Full-Time or Part-Time

Position Overview

A luxury residential high-rise in Needham, Massachusetts is seeking a Front Desk Concierge to deliver a high level of service to residents and guests. This role is responsible for managing the front desk, creating a strong first impression, and ensuring a consistent, professional, and hospitality-driven environment.

Key Responsibilities

• Greet all residents and guests promptly, using proper eye contact, posture, and tone
  
• Manage front desk operations, including visitor access, package handling, and resident requests
  
• Maintain awareness of building activity and enforce access control procedures
  
• Provide accurate information, directions, and assistance to residents and guests
  
• Coordinate with property management and other on-site teams as needed
  
• Handle phone calls, emails, and service requests in a timely and professional manner
  
• Maintain a clean, organized, and professional front desk presence at all times
  
• Monitor for any issues or irregularities and report to management as required
  

Service Standards

• Maintain a visible and engaged presence at the front desk
  
• No phone usage or disengagement while on duty
  
• Consistent professional appearance and adherence to uniform standards
  
• Deliver a hospitality-focused experience at all times, not just task execution
  

Requirements

• Prior experience in concierge, front desk, hospitality, or customer service preferred
  
• Strong communication and interpersonal skills
  
• Professional appearance and demeanor
  
• Ability to remain composed and attentive in a fast-paced environment
  
• Reliable, punctual, and detail-oriented
  
• Basic computer skills, including email and property management systems
  

Equal Opportunity Employer

We are an equal opportunity employer and consider all qualified applicants without regard to protected status.