Patient Services Specialist/ Harborview Radiology Services

Job Description Patient Services Specialist 2. Full-time Days , 100% FTE Mondays-Fridays/ 11:00am- 7:30pm On-site/No Telework Job Description Harborview - Radiology Services has an outstanding opportunity for a Patient Services Specialist 2. Patient Services Specialist 2. WORK SCHEDULE Full-time Days , 100% FTE Mondays-Fridays/ 11:00am- 7:30pm On-site/No Telework POSITION HIGHLIGHTS Conveniently located near public transportation Make a difference for the patients and employees we serve Opportunity to provide career growth Primary Job Responsibilities Manage High-Volume Scheduling: Coordinate high-volume outpatient mammography screening appointments and monitor Epic queues to optimize clinic templates and minimize patient waitlists. Acquire External Imaging Records: Proactively reach out to outside healthcare facilities to request, expedite, and track historical mammography films and radiologic reports needed for clinical comparison. Process Medical Image Intake: Coordinate the technical upload and data reconciliation of external medical images and reports into the UW Medicine EMR and Radiology PACS systems Handle Release of Information (ROI) Requests: Meticulously review, prioritize, and process daily medical records requests within Epic to ensure legally compliant disclosure of protected health information (PHI). Provide Operational Cross-Coverage: Deliver scheduled administrative backup for the Emergency Department Radiology reading room, including triaging clinician phone calls and handling incoming orders Other duties as requested Requirements High school graduation or equivalent AND One year of healthcare, administrative, or customer service experience OR An equivalent combination of education/experience Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration About Harborview Medical Center As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. Challenge. Collaboration. Compassion. About Uw Medicine - Where Your Impact Goes Further UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community. Compensation, Benefits And Position Details Pay Range Minimum: $21.82 hourly Pay Range Maximum $29.41 hourly Benefits Other Compensation: For information about benefits for this position, visit Shift First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent) 100.00% Union/Bargaining Unit WFSE HMC About The UW Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at View phone number on click.appcast.io or View email address on click.appcast.io. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. #J-18808-Ljbffr University of Washington