VOIP Engineer

VoIP Operations Engineer

Location: Mount Laurel NJ and Philadelphia PA

Job Description:

• Bachelor's Degree or Equivalent
• Engineering, Computer Science
• Generally, requires 8-12 years related experience
• Operations focused support, analysis and design documentation based on product requests and requirements
• Technical learning and support of higher-level engineers, leadership, training, project management teams
• Support product engineering with systems architecture planning, system implementation guidelines, and engineering guidelines
• Support roll out of scripting, tools and testing for VoIP application integration, operational tools and engineering projects
• Support & coordinate lab testing, design, and architecture work
• Support product engineering teams on application and network architecture in the arena of IMS, BroadSoft, and emergency services
• Interface and support of product development technology and feature introduction from an operations perspective in the area of SIP, SRP and client NENA I2,I3 product suites
• Production operations testing of new CPE, applications, services, etc. and support of test quality assurance (labs)
• Interoperability and interconnection testing in the production environment
• Technical leadership and training of entry level engineers in triage and trouble-shooting, architecture and best practices
• Author & update operations guidelines and design documentation (QoS, performance, reliability, security, scalability, VOIP, etc.)
• Design documentation
• Requirements definition
• Vendor selection and management from an operations perspective
• Isolation and restoration of critical systems and issues