Medical Front Desk & Patient Experience Coordinator

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Wellness resources

Part-Time | Synergy Nutrition & Wellness | Williamsville, NY

About Us

At Synergy Nutrition & Wellness, we believe healthcare should treat the whole person—not just symptoms. Our integrative wellness center combines holistic nutrition, muscle testing, family practice medicine, and Eastern + Western healing modalities to help patients truly thrive.

We’re a fast-growing, mission-driven practice looking for an energetic, organized, people-loving superstar to join our front desk team.

If you’re passionate about wellness, love connecting with people, thrive in a fast-paced environment, and want to be part of a team that genuinely changes lives—we’d love to meet you.

Who We’re Looking For

You are:

• Positive, proactive, and dependable
• A natural multitasker who stays calm under pressure
• Friendly, professional, and confident communicating with patients
• Passionate about holistic health and wellness
• A true team player who jumps in wherever needed
• Organized, detail-oriented, and solution-focused
• Excited to grow within a purpose-driven wellness practice

Position Overview

As our Medical Front Desk & Patient Experience Coordinator , you’ll play a key role in supporting the daily operations of our holistic medical and wellness practice.

You’ll be the first point of contact for patients—creating a warm, welcoming experience while helping keep the practice running smoothly and efficiently.

This is more than a front desk role—it’s an opportunity to become an essential part of a collaborative healthcare team.

Responsibilities

• Welcome and assist patients with warmth, professionalism, and compassion
• Manage front desk operations and maintain a calm, organized environment
• Schedule appointments across multiple wellness and medical services
• Answer and manage phone calls, texts, and patient communications
• Support patient follow-up, compliance, and reactivation efforts
• Assist with intake forms, charting, and administrative documentation
• Coordinate provider schedules and daily workflow
• Process payments and support overall patient experience
• Help improve systems, organization, and office efficiency
• Occasionally assist with social media or in-office wellness content

Preferred Experience

• Front desk, administrative, medical office, or customer service experience preferred
• Experience with Mindbody , Google Workspace, and Praxis EMR is a bonus but not required
• Strong communication, organizational, and computer skills required

Schedule & Compensation

• Part-Time | Approximately 28 hours/week, 9-5, M-TH
• Starting at $18/hour based on experience

Perks & Benefits

• Employee discounts on wellness services & supplements
• Free Sauna + Foot Detox sessions
• Discounted IV Therapy & Injection Services
• Growth and advancement opportunities
• Supportive, wellness-focused team culture

Why Join Synergy?

This is an opportunity to grow with a team that is passionate about holistic healthcare, patient transformation, and creating a positive impact in our community.

We’re building something special—and we’re looking for aligned, motivated people who want to grow with us.