HR Helpdesk WFM
Tata Consultancy Services Limited
Work Experience Scheduling specialist is a critical role holding responsibilities to support and manage the scheduling activities for the contact center staff. Scheduling specialist must ensure the agent schedules are prepared in accordance with the local labor rules and regulations while aligning them closely to the intraday staffing requirements resulting in achievement of service level objectives for the business. This role may require working in rotational shifts including weekends. Work from office is mandatory. Knowledge and Experience Proficient in at least one WFM tool (Genesys, NICE, Aspect, Calabrio, Teleopti, Verint etc.) Proficient in Scheduling methodologies like Shift Bid, Rotation, Demand Based, Availability or Preference based etc. Strong mathematical, analytical, communication, and organization skills Self‑motivated and must excel in a highly dynamic work environment Solution and problem‑solving skills Core Role Responsibilities Performing volume assessment and volume forecast and setup team roaster as per the volume forecast Performing schedule maintenance and management in workforce management system Working knowledge of operation SLAs, GOS, productivity, utilization & other KPIs Performing scheduling activities for offline or non‑productive activities Performing tracking of call‑center team member attrition Performing mandatory annual schedule bid processes, driven by seasonality and operational changes Performing semi‑annual holiday bids Performing mini schedule bids Documenting the call‑center staffing net results against call volume demand requirements Perform audit of headcount report to discover any inconsistencies in WFM tool and other back‑end systems Create new hire schedules for recruiting for upcoming new hire classes Collaborate with and provide headcount‑impact updates to long‑range forecast including team member attrition, leave of absences, etc. Collaborate with intraday analyst that is the intraday point‑of‑contact for lines of business to discuss updates and trends Perform other duties and assignments as directed Capacity planning Desired Skills WFM Desired Candidate Profile Qualifications: BACHELOR OF SCIENCE (B.Sc) Location Manila #J-18808-Ljbffr Tata Consultancy Services Limited
- ...employee inquiries, maintaining records, and contributing to the development of knowledge bases. Candidates should have a minimum of 5 years' experience in HR/Talent & Culture environments and exceptional organizational and communication skills. #J-18808-Ljbffr Jobsoid Inc.Suggested
- ...operational excellence. The ideal candidate will have 1-5 years of relevant experience, including hands-on familiarity with Amazon Connect WFM, and strong analytical abilities. Benefits include a competitive salary, hybrid work arrangements, and comprehensive health coverage....Suggested
- ...fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.What makes this role excitingAs an HR Business Partner at CloudPay, you will be a strategic partner to our business leaders, providing comprehensive HR support and...SuggestedWork at officeFlexible hours
CloudPay
Manila, UT3 days ago - ...and infrastructure applications.We are seeking an experienced and hands-on Human Resources Manager (PEZA experience required) to lead HR operations for our Philippines organization. This role will be responsible for overseeing the full spectrum of human resources...SuggestedWork at officeLocal area
- Talent Acquisition Specialist (5 Months Fixed Term) We are looking for a Talent Acquisition Specialist for a 5-month contractual role to support high-volume hiring in our contact center. This role focuses on executing bulk hiring strategies, sourcing top talent, and ensuring...SuggestedFixed term contractWork at office
- ...platforms, including Windows and Mac OS, and ensure high standards of service. The ideal candidate should have at least two years of helpdesk experience, strong troubleshooting skills, and be available full-time, Monday to Friday, from 8:00 AM to 5:00 PM PST. #J-18808-...Remote jobFull timeMonday to Friday
- ...Vessels. Shore Experience in Training preferred but not mandatory. Experienced in the field of ship management, particularly marine HR and crewing operations. Relevant management and leadership experience Experience in financial processes and managing a budget. Committed...Work at officeShift work
BW Epic Kosan Ltd
Manila, UT1 day ago - Dexcom is seeking an experienced individual to support and administer its U.S. immigration program, collaborating with employees and service providers to ensure compliance and efficiency. The ideal candidate will possess 5 to 8 years of relevant experience in U.S. immigration...Work from home
- ...Services AdvisorJob Description SummaryCushman & Wakefield is looking for a Senior People Services Advisor to support EMEA, managing HR operations case loads while ensuring SLA compliance and accurate employee lifecycle documentation from onboarding to offboarding. The...Work experience placementWork at officeLocal area
- About the role The Recruitment Consultant optimizes efforts to service clients in a high quality, cost effective manner for multiple client work locations. Follows all phases of the client requisition process to encourage a fair and competitive environment as well as maintain...Fixed term contractWork at officeLocal area
- Dyninno Group is seeking a Talent Acquisition Specialist for a 5‑month fixed term to support high‑volume hiring in our Manila contact center. You will execute bulk hiring, source top talent, and ensure a seamless recruitment process. Responsibilities include building a ...Contract workFixed term contract
- ...rollouts and pilot programmes; surface ticket trends to the Enablement Lead. What you’ll bring 2-4 years in IT support or a technical helpdesk role. Working familiarity with at least two of: Claude, Gemini, Rovo, or Slack AI — at a user or support level. Comfortable...
- ...support for onsite and remote operations Job Qualifications Experience with Windows and Mac OS troubleshooting Minimum two years in Helpdesk support or a similar role Skilled in application troubleshooting, PC deployments/imaging, and user profile management Basic...Hourly payFull timeRemote workHome officeMonday to FridayFlexible hoursNight shiftWeekend work
- Job TitleJunior Talent Acquisition Coordinator, North AmericaJob Description SummaryAt Cushman & Wakefield, the Entry-Level HR Advisor delivers Tier 1 Shared Services support for the US and Canada, providing accurate, timely, and customer-focused HR assistance. The role...Flexible hoursNight shift
- ...small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.Meet the team:HR Operations is the foundation of our global People & Culture processes, ensuring seamless employee experiences while maintaining the...Permanent employmentWork at officeWorldwideHome office
- ...Africa, or Asia Pacific), with a focus on employee relations, compliance, and benefits administration. This role partners closely with HR leadership, managers, and employees to provide guidance, resolve issues, and ensure the company’s employment practices align with...Work at officeLocal areaRemote workWork from homeFlexible hours
- ...Governance to transform the employee experience and manage people data strategy effectively. This role demands extensive knowledge of HR technology and data governance with proven leadership in complex, global organizations. The successful candidate will drive strategic...Relocation package
- Role Overview We are seeking an experienced IT Recruitment Consultant for a mid-level individual contributor role responsible for managing end-to-end recruitment delivery while supporting a positive candidate and team experience. This role is suited for a recruiter who...Full timeWork at officeMonday to Friday
- Recruiter APAC Department: Enabling : People and Development Employment Type: Permanent - Full Time Location: Philippines Description We are looking for a Recruiter to manage end‑to‑end recruitment processes across APAC, partnering closely with hiring managers to deliver...Permanent employmentFull timeLocal area
- Cushman & Wakefield is hiring an Entry-Level HR Advisor to deliver Tier 1 HR Shared Services for US and Canada. You will handle inquiries across the full lifecycle, focusing on Talent Administration like interview scheduling and requisition management, while meeting SLAs...Night shift
- About the Role OrbitalX is seeking a hands‑on, diligent, and commercially minded Learning & Development (L&D) Manager with a minimum of 7+ years’ experience designing and delivering scalable training programmes for agencies or software companies across multiple disciplines...Flexible hours
Story Terrace Inc.
Manila, UT1 day ago - ...Advisor role, but with additional responsibilities and scope as outlined below.Job DescriptionAbout the Role:Provide Tier 1 and Tier 2 HR Shared Services support to a large employee population across the US and Canada, delivering timely guidance on HR policies,...Flexible hours
- MRI Software is seeking an Employee Relations Specialist to support positive employee experiences across our regional workforce in a hybrid arrangement. You will advise on ER issues, conduct investigations, coach managers on performance and conflict resolution, and help...
- ...employees through every stage of lifecycle preboarding, data management, benefits, and offboarding while continuously improving how HR operates at scale. This role is hands‑on, high‑impact, and central to how employees experience HR globally. If you enjoy solving problems...Worldwide
- Navitas Semiconductor Usa, Inc. seeks an experienced HR Manager for the Philippines PEZA-registered operations. You will lead HR strategies, partner with leaders, and drive compliance, performance, and talent development in a fast-paced manufacturing environment. You will...
- Genfinity Philippines, Inc. is seeking an IT Helpdesk Analyst to provide frontline IT support for worldwide operations. The successful candidate will manage incident and service request tickets, diagnose technical issues, and collaborate with regional IT teams for high...Worldwide
- ...Computer Science, or equivalent professional experience. Professional Tenure: Minimum of 3 years of experience in Application Support (Helpdesk or similar environments), preferably within the Financial Sector. OR Minimum of 2 years of Data Management experience, including...Worldwide
- JPMorgan Chase & Co. seeks a Learning Experience Designer within the Global Service Talent Enablement team to craft learner-centered experiences that drive performance across the business. You will partner with stakeholders to translate complex content into engaging multimedia...
- Role Summary The IT Helpdesk Analyst - Global Service Desk will provide frontline IT support to worldwide pharmaceutical and manufacturing operations. This role is responsible for managing incident and service request tickets, troubleshooting technical issues, and ensuring...Local areaWorldwideTrial periodMonday to FridayShift work
- HelloFresh is seeking an experienced operational team member in Manila, Utah, to create and manage Culinary and Supplier SKUs crucial for daily operations. This role encompasses responsibilities such as ensuring data accuracy, collaborating with cross-functional teams, ...Work at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to HR Helpdesk WFM. Be the first to apply!
