Help Desk Technician

Help Desk Technician - Spring Lake AreaHelp Desk Technician | Spring Lake, MISalary Range: $50,000 - $77,000 depending on experienceAre you ready to take on a challenging and rewarding opportunity in {{role_field}}? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to building meaningful connections in manufacturing. We partner with leading companies in Spring Lake seeking Help Desk Technicians.We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.The OpportunityWe collaborate with manufacturing companies in the Spring Lake region seeking Help Desk Technicians. These employers partner with us because they want real insight into candidates—not just resumes. By joining our network, you gain access to roles worth considering.Key ResponsibilitiesProvide technical support and troubleshooting for manufacturing software and hardware.Resolve IT issues related to production machinery and operational technology (OT) systems.Document, track, and monitor help desk requests using a ticketing system.Perform hardware and software installations, upgrades, and maintenance on plant floor systems.Assist with network connectivity issues in a manufacturing environment.Support end-users with general IT inquiries and provide training on common applications.Escalate complex technical problems to senior IT staff or specialized teams.Recommended QualificationsAssociate's degree in IT or related field, or equivalent work experience.1-3 years of experience in a help desk or IT support role, preferably in a manufacturing environment.Proficiency in troubleshooting hardware (e.g., PCs, printers, industrial terminals) and software issues (e.g., Windows OS, MS Office, ERP systems).Familiarity with network fundamentals (TCP/IP, Wi-Fi) and basic server administration.Strong communication and interpersonal skills for interacting with diverse users on a production floor.Ability to work independently and prioritize tasks in a fast-paced manufacturing setting.Bonus QualificationsExperience with PLC or robotic systems.Familiarity with ERP software in a manufacturing context.Knowledge of ITIL best practices for service management.CompTIA A+ or Network+ certification.Job Titles That Should ApplyIT Support Specialist, Technical Support Representative, Desktop Support Technician, Service Desk Analyst, Help Desk Analyst, IT Support Technician, Computer Support Specialist, IT Support Agent, Technical Support SpecialistWhy The Pivot Group NetworkThe Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.