Family Support Coordinator

Job Description

Job Description

The Family Support Coordinator (FSC) staff provide person-centered case coordination and family engagement services for adults with developmental and intellectual disabilities who reside in their family home . This role focuses on empowering individuals and their families to achieve independence, stability, and inclusion through education, resource navigation, and individualized support planning . Under the supervision of the CFS Program Director and Case Manager Supervisor , the CFS Staff delivers field-based coordination and advocates for families. It ensures service integration consistent with Title 17 , DDS CFS Guidelines , and the HCBS Final Rule .

Compensation & Benefits

• Bonuses: $1,000 after 12 months $1,500 after 36 months
• Training: Paid Title 17 orientation, Person-Centered Thinking (PCT), CPI, and CLAS cultural competency
• Career Growth: CFS Staff → Lead Family Support Navigator → CFS Case Manager / Program LeadEssential Duties & Responsibilities
  Family Support & Advocacy
• Conduct home and community visits to assess family needs and individual goals
• Educate families about available Regional Center and community resources
• Facilitate access to supports, including respite, behavioral services, transportation, and social recreation
• Advocate for individual rights, self-determination, and culturally appropriate support
• Perform other duties as assigned

Service Coordination

• Assist families in developing and updating Individual Service Plans (ISPs)
• Coordinate with Regional Center Service Coordinators, clinicians, and vendors to ensure consistent service delivery
• Track progress toward identified outcomes and adjust plans as needed

Case Management & Documentation

• Maintain accurate case notes, contact logs, and service plans in accordance with Title 17 and U.N.I policy
• Document barriers to service and develop solutions with supervisors
• Prepare quarterly and annual reports to measure family progress and satisfaction

Community Integration

• Support families in connecting to employment, education, and social activities that foster natural support systems
• Conduct community outreach and resource mapping within assigned service areas
• Collaborate with local organizations, schools, and faith-based partners to enhance family resources and support

Behavioral & Clinical Support

• Implement proactive support strategies under the guidance of a BCBA when behavioral issues arise
• Support the implementation of the behavior plan and promote positive communication skills within the family unit

Compliance & Teamwork

• Maintain confidentiality in accordance with HIPAA and U.N.I standards
• Participate in team meetings, training sessions, and quality assurance reviews
• Uphold agency values of respect, cultural humility, and inclusion in all service delivery

Qualifications
Education & Experience

• Bachelor's degree in Human Services, Social Work, Psychology, Education, or related field (required)
• Minimum 1–2 years of experience supporting individuals with developmental disabilities or working with families in social services (required)
• Knowledge of Regional Center systems and community resources (preferred)

Licenses & Certifications

• Valid California Driver's License and reliable transportation (required)
• Current CPR/First Aid certification (required; training provided)
• DOJ/FBI background clearance (required)

Skills & Competencies

• Strong family-engagement and advocacy skills
• Excellent written and verbal communication
• Organized and detail-oriented with solid documentation accuracy
• Empathetic, culturally responsive, and solution-focused
• Able to work independently while collaborating within a multidisciplinary team

Working Conditions

• Field-based position with travel to family homes and community sites
• May include occasional evenings or weekends based on family availability

Equal Employment Opportunity

Understanding Needed Integration (U.N.I) is an Equal Opportunity Employer committed to diversity, equity, and inclusion. Employment decisions are based on qualifications, merit, and the organization's needs.

***MUST Be Bilingual***

Benefits: Mileage Reimbursement

This position offers an opportunity to make a meaningful difference in the lives of children and families by providing compassionate support and expert guidance. The Family Support Specialist is dedicated to fostering safe, healthy environments for children while empowering families through education and resource connection.

Required **** CPR CERTIFICATION , Must PASS BACKGROUND CHECK **