OFFICE ASSISTANT

Summary FX Physical Therapy is committed to providing excellent customer service to each and every patient; we want each patient’s experience to be nothing less than exceptional! The Physical Therapy Clinic Assistant is a direct representation of FX and provides the patients first and last impression of FX Physical Therapy. The Clinic Assistant is to create an exceptional experience for every guest and be sure FX is presented at its finest (clean, upbeat, professional, etc.). We require our team to follow our processes and protocols to ensure consistency for the patient’s experience. Compensation $17-$19/hour (based on compensation) Essential Duties and Responsibilities Maintain a friendly upbeat mood and demeanor at the front office Must demonstrate professionalism with patients and employees Excellent customer service and communication skills Reliable and takes initiative to complete tasks and protocol accurately and thoroughly General knowledge of FX Physical Therapy services Follow proper procedure for patient intake at the beginning of their appointment Properly collecting patient copays, deductibles and/or past due amounts in POS system Follow up and reschedule all appointments that have been canceled Contact new patient leads in order to get them scheduled Ensures that the clinic is kept clean, neat and organized General knowledge and ability to verify insurance benefits for all new patients Qualifications and Skills Able to work varying hours and days to meet business needs Effective communicator Able to handle multiple tasks simultaneously Strong interpersonal skills Comfortable working in a fast paced environment Comply with dress code Problem solver Able to take responsibility for actions Experience Preferred knowledge and interest of physical therapy field but not required Preferred experience and knowledge of verifying insurance benefits but not required #J-18808-Ljbffr