Student Office Assistant - Towson University

Student Office Assistant (Student Position)

Location: Millennium Hall, Harris Hall, and Tubman House at Towson University

Reports To: Assistant Director of Operations

Compensation: $15.00 per hour for up to 20 hours per week. Position is not eligible for benefits.

Anticipated Start Date: 5/18/2026

FLSA Status: Student Non-Exempt

Summary:

A Student Assistant is responsible for assisting with day-to-day office tasks and preventative maintenance in the communities. Student Assistants greet visitors, answer and direct telephone calls, monitor access to the buildings, and perform other clerical and maintenance tasks.

Essential Duties and Responsibilities:

Administrative Responsibilities:

• Welcomes on-site visitors, determines the nature of business, and announces visitors to appropriate personnel.
• Receives payments and issues receipts.
• Troubleshooting and answering incoming telephone calls, determining their purpose, and forwarding calls to the appropriate person, personnel, or department. Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable.
• Assists with all advertising/marketing events to ensure a 100% occupancy.
• Operates computer terminals to input and retrieve data.
• Assists in maintaining resident files for accuracy and accountability.
• Assists with leasing/marketing of apartments/rooms by providing information to prospective families.
• Assists with necessary clerical duties, such as filing, photocopying, and scanning documents.
• Maintain confidentiality in all matters concerning students and staff alike.
• Assists with distributing items to apartments.
• Enforcing policies/procedures of the residence halls and the university (including campus, state, and federal regulations).
• Assist with basic facility responsibilities such as building walkthroughs, notating damages, and submitting work orders.
• Must participate in mandatory events such as Move-In and Move Out.
• Other duties as assigned.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; climb stairs; sit and use hands to finger, handle, or feel. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision.

Qualifications

• High school diploma.
• Current student at Towson University.
• Ability to lift up to 35lbs and navigate up and down stairs.
• Ability to work up to 20 hours a week
• Demonstrate proficiency in verbal communication.
• Possess strong customer service skills.
• Must have troubleshooting and diagnostic skills.

Per COCM policy and the State of Maryland Department of Labor, all employees who work 5(five) or more hours in a single day are entitled to a 30-minute unpaid lunch.

This is not employee agreement.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.