Student Desk Assistant - Resident Hall Desk Assistant

The Desk Assistant (DA) is a student staff member employed by the Office of Housing & Residence Life. The DA is responsible for assisting the Graduate Residence Coordinator (GRCs), the Resident Advisor (RAs), and the Director of Housing & Residence Life in the effective administration of the residence hall. This is accomplished through working at the Front Desk of the building and performing related tasks as assigned by the GRC or Director of Housing.

Hours: Approximately 8 - 10 per week

Reports to: Director of Housing and Residence Life & Graduate Resident Coordinators

Eligible Applicants: All enrolled students at NDMU who qualify and have been awarded Federal Work Study

Responsibilities:

• Attend and participate in staff training sessions held prior to the beginning of each semester and throughout the year (typically August and January training sessions with possibility of additional trainings to be held at the discretion of the Director of Housing & Residence Life.
• Contact the appropriate Residence Life administrator on behalf of the residents regarding issues of concern.
• Respond to all witnessed violations of Residence Life and University policies occurring within any NDMU residence hall. Prepare and submit the appropriate report to the Graduate Residence Coordinator, Director of Housing & Residence Life, and Associate Vice President of the Division of Student Life, within 24 hours.
• Actively inform residents of pertinent academic and University information.
• Assist, as requested, in the handling of all emergency situations (e.g. fire, health, safety.)
• Regular communication with professional on duty administrator and immediate Residence Life staff (as needed.)
• Report to all desk shifts on time (arriving 10 minutes early) to relieve previous staff member.
• Maintaining a neat and clean appearance at the Front Desk, at all times.
• Maintain positive and open attitude when interacting with staff members, supervisors, public safety, and residents or visitors of the building or apartment complex.
• Assist people who appear to be unfamiliar with the building.
• Assist RAs and Residence Life Staff with laundry room management.

If any of the above expectations are not met, the Desk Assistant may be placed in a probationary status. During that probationary period, the DA will have to adjust their performance to meet those expectations, or the staff member may be released from their position.

Requirements:

• Must be enrolled as a full-time student at the university
• Prior experience in community development, conflict resolution, or a related field is preferred
• Strong communication and interpersonal skills
• Serve as a resource to the residential community
• Ability to multitask and prioritize effectively
• Ability to work evenings and weekends, as needed
• Maintain a GPA of at least 2.50
• Prior on-campus living experience preferred but not required.