Service Advisor

Great Service Advisors don't just write RO's – they cultivate and nurture customer relationships. Have you worked in customer service or hospitality? Candidates with this type of experience translate incredibly well to the car business. Come join our team! We are building something special at Volkswagen of Schaumburg, and want you to be a part of it. What We Offer Top-tier compensation Career growth opportunities Supportive leadership The opportunity is here – are you ready? What You’ll Do As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores. What’s In It For you 401(K) with company match Major medical (50% employee paid premium), Dental, Vision insurance options Voluntary Benefits (Accident, Critical Illness, Disability, and more) Life Insurance Paid Time Off Employee vehicle purchase discounts Career advancement What You’ll Bring to the Team Ability to cultivate strong customer relationships Previous Service Advisor/Writer experience; 2 consecutive years Volkswagen experience is preferred Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver’s license Service Advisor: $61K - $83K We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Castle Volkswagen of Schaumburg