Retail Store Manager

$20.00 to $25.00 per hour Perks and Benefits Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required). The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays. Our Earned Wage Access program is available to all employees on the second day of employment. Employees have access to withdraw up to 50% of the wages earned up to seven times in a payroll cycle. The ability to earn unlimited commission above your hourly base rate. Vacation: Employees are granted one week of paid vacation after completing six months of active, full‑time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one year of active employment and two weeks (80 hours) of vacation on each anniversary date thereafter (adjusted in accordance with state/local requirements). 120 hours after five years. Sick/Personal: Eligible employees are granted 8 hours after 6 months of employment to be used before their first anniversary and 16 hours each anniversary thereafter (years 2‑5). 24 hours after five years. Employee discounts are available to all employees on the first day of active employment. Tuition Reimbursement with FirstCash Education (allowing up to $2,000 per year) is available to full‑time employees who meet the minimum program requirements. Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks. Auto‑enrollment in the FirstCash 401k program after six months of employment. Access to the FirstCash Pet Insurance program. Position Summary We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a plus). A Store Manager will be accountable for the day‑to‑day operations of the store and promoting a positive and productive environment. The role involves leading, coaching, and developing store employees, recruiting and retaining top talent, and maximizing financial goals while managing customer relations. The Store Manager will analyze financial statements to ensure goals are met and adjust as necessary. The role also requires commitment to the company’s asset protection program through inventory control, policy adherence, and securing customer loans. Using internal and external marketing tools, the Store Manager will promote our business and target new customer acquisitions. All employees work with a wide variety of merchandise, including tools, electronics, firearms (in FFL locations), and more. This position offers a competitive wage plus a bonus based on store performance. The successful Store Manager’s actual pay will be based on factors such as location, qualifications, and experience, and the position reports to the area’s District Manager. Responsibilities Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues. Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards. Recruit top talent by sourcing candidates through company‑prescribed channels. Open and close the store, including but not limited to counting cash drawers and merchandise and ensuring all procedures are followed to protect assets. Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans. Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting. Evaluate the store’s financial statements and drive profitability through communication and goal‑setting. Ensure that operating standards meet or exceed FirstCash standards. Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued. Complete assigned tasks and training for self‑development as requested. Communicate clearly with employees to ensure that they understand the store’s mission and profit objectives. Remain up‑to‑date on product knowledge. Other related duties as assigned. Minimum Requirements & Qualifications Must be willing and able to lift or carry up to 50 pounds. Must be willing and able to perform duties for extended periods in accordance with law, including standing, stooping, walking, climbing, pushing, pulling, and lifting. Demonstrated ability to effectively supervise others. Ability to work with firearms and to become firearms certified. May be asked to assist a customer on the exterior of the building or retrieve products from exterior storage. Minimum age 18 years. High School Diploma, GED, or equivalent experience. Ability to work in multiple locations as business needs dictate. Must be able to work a flexible retail schedule, including weekends and holidays. Store Managers will work 45+ hours a week; hours are based on business needs and not guaranteed. Computer literate and able to operate POS systems and common office machines. Ability to multi‑task in a fast‑paced environment. Detail‑oriented with strong organizational skills. Analytical skills. Cash handling experience is required. Ability to work independently with minimal supervision. Excellent work ethic and strong business sense. Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Store Managers receive a commission based on the store’s monthly gross profit. Applicants are provided with more details during the interview process. Additional Information Note: The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job or the skills and abilities required. Management has the discretion to assign/reassign duties and responsibilities at any time. Duties may be subject to change due to reasonable accommodation or other reasons. Should you be offered and accept a position, the company requires all employees to agree to a binding arbitration agreement to resolve disputes. Pay rates will not be below any applicable local minimum wage requirements. Equal Opportunity Employer FirstCash Holdings, Inc. is an equal opportunity employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities. #J-18808-Ljbffr