HOST/HOSTESS

Restaurant Host

The Restaurant Host's key duties are to greet guests warmly, maintain reservations and an organized waitlist, assist with inquiries and support the front-of-house team as needed. This position will be responsible for the following:

• Ensure the proper setup of dining room.
• Promptly greet guests and patrons personally as they enter the establishment.
• Escort guests and patrons to their table.
• Present menus, make recommendations and take orders if necessary.
• Ensure dining room seating is controlled and that there is server parity in number of tables.
• Liaise between staff and guests to ensure guest needs, as well as expectations are exceeded.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation upon departure.
• Answer telephones using appropriate etiquette.
• Accept to-go orders over the telephone.
• Receive and record dining reservations on the telephone.
• Efficiently and effectively resolve any issues to the guest's satisfaction.
• Ensure neatness and cleanliness of stations.
• Assist other food and beverage staff when necessary.
• Ensure personal appearance is neat and professional.
• Comply with quality assurance expectations and standards.
• Follow all company safety and security policies and procedures.

Secondary responsibilities include:

• Bus tables and assist with processing dirty dishes if necessary.
• Clean all front of the house areas including windows, light fixtures and entrance as assigned.
• Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned.

Job requirements include:

• Prior food and beverage industry experience preferred.
• Prior guest relations training.

Knowledge, skills and abilities:

• Strong written and verbal communication skills.
• Positive, upbeat attitude and personality.
• Punctuality and reliable attendance.
• Strong interpersonal skills and the ability to work well with co-workers and the public.
• Ability to read, write, speak and understand the English language in order to communicate with guests and other team members.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Must be willing to work flexible hours such as mornings, nights, weekends and holidays.

Physical demands and work environment:

• Regularly required to stand and walk for a prolonged period of time.
• Endure various physical movements throughout the work areas, such as lifting, reaching, extending arms over head, bending, stooping, pushing and pulling.
• Frequently exposed to elevated noise levels.
• Occasionally requires carrying trays of food and bus trays of dishes up to 25 lbs.
• Must be capable of working effectively in both a hot and cold extreme temperature environment. Work surfaces may be unlevel, slippery, or unstable.

Rate is $15 per hour.