Learning Experience Designer

Learning Experience Designer

The Learning Experience Designer creates engaging, effective learning experiences for Jackrabbit Academy, Jackrabbit's client education platform. This role is responsible for designing and developing training content that helps clients successfully learn, adopt, and apply Jackrabbit features and workflows.

You will create client-facing learning experiences, including online courses, tutorials, videos, assessments, and guided walkthroughs. This role partners closely with Product, Support, Implementation, Client Success, and other teams to identify learning opportunities, understand product functionality, and ensure education content aligns with client needs and business priorities.

Success in this role requires strong instructional design skills, clear written communication, curiosity about how software works, and a passion for helping clients learn and succeed. This person thrives in ambiguity, takes initiative, and independently drives projects from idea to execution.

Key Responsibilities

• Design and develop client-facing courses and learning experiences for Jackrabbit Academy.
• Create instructional content, including interactive courses, tutorials, assessments, videos, and guided walkthroughs.
• Translate complex product functionality into clear, engaging, and user-friendly learning experiences.
• Apply instructional design principles and adult learning best practices to improve learner engagement and knowledge retention.
• Ensure learning content aligns with client goals, business workflows, and product functionality.

Product Learning & Content Accuracy

• Develop and maintain a strong understanding of Jackrabbit functionality, workflows, and client use cases.
• Test new features and workflows within Jackrabbit environments to validate training accuracy and effectiveness.
• Review product enhancements, documentation, and application changes to keep learning content current.
• Partner with Product teams to understand upcoming enhancements and evolving functionality.
• Ensure education content remains accurate, relevant, and aligned with the client experience.

Cross-Functional Collaboration & Continuous Improvement

• Partner with Product, Support, Implementation, Client Success, and Education teams to identify learning opportunities and content gaps.
• Gather feedback from stakeholders and learners to improve learning experiences and content effectiveness.
• Contribute to ongoing improvements of learning paths, course structure, and client education programs.
• Maintain consistency in instructional tone, voice, formatting, and learning standards across Academy content.
• Support the growth and evolution of Jackrabbit Academy as a scalable client education platform.

Required:

• Bachelor's degree in Education, Instructional Design, Communications, Learning Technologies, Business, or related field; or commensurate combined education and applicable experience.
• 3+ years of experience creating online learning content, client education programs, instructional materials, or related learning experiences.
• Advanced written communication and instructional design skills.
• Ability to simplify complex concepts for non-technical audiences.
• Experience creating learning content for software, technology, or digital products.
• Strong attention to detail and commitment to content quality and accuracy.
• Ability to manage multiple projects and priorities in a collaborative environment.
• Proven problem-solving, organizational, and communication skills.
• Ability to travel up to 10% (Charlotte-based) or 25% (non-Charlotte-based).
• Must have reliable high-speed internet access.
• US Citizens or Green Card holders with no special circumstances living in the US.

Preferred:

• Experience with eLearning authoring tools such as Articulate Rise, Storyline, or similar platforms.
• Experience creating screen recordings, tutorial videos, or multimedia learning content using tools such as Camtasia.
• Experience working within SaaS, software, or technology environments.
• Experience designing client-facing training, onboarding, or adoption-focused learning experiences.
• Familiarity with Learning Management Systems (LMS) and online learning best practices.

Core Competencies

1. Customer Focus - Creates learning experiences that help clients build confidence, adopt product functionality, and achieve desired outcomes.
2. Collaborates - Builds productive partnerships across Product, Support, Implementation, Client Success, and Education to improve learning experiences and client outcomes.
3. Communicates Effectively - Creates clear, concise, and engaging learning content for a variety of audiences and learning styles.
4. Nimble Learning - Quickly learns new product functionality, workflows, and business concepts and applies that knowledge to learning content and experiences.
5. Plans and Aligns - Manages multiple content initiatives and priorities while aligning work to education strategy and organizational goals.

Success in this role is measured through:

• Quality and effectiveness of Academy learning content
• Learner engagement, completion, and adoption outcomes
• Accuracy and timeliness of training materials
• Successful support of product adoption and client education goals
• Cross-functional collaboration and stakeholder partnership
• Continuous improvement of learning experiences and Academy content
• Contribution to the growth and effectiveness of Jackrabbit Academy

What you will love about us.

• Our Culture! Read what our employees say about working at Jackrabbit on Glassdoor.
• We work remotely. We always have - we always will!
• Our Health and Wellness Benefits. Medical, Dental, Vision, Flexible Spending, HSA and Dependent Care Accounts.
• We help you with the unexpected. Company-Paid Disability and Life Insurance. Opportunity to elect Critical Illness and Accident Insurance. Plus confidential access to legal and life counseling and mental health support available 24/7.
• Your future looks bright at Jackrabbit. 401(k) with a generous company match, access to financial planning.
• We pay you to play, rest, recharge, and balance your life. Paid Time Off, Paid Parental, Paid Caregiver and Sabbatical leaves.
• You will grow your skills with us. Annual allowance for professional development.
• We give back. Paid Time to volunteer in your community.

Jackrabbit is committed to providing a workplace free from discrimination or harassment. We expect every member of the Jackrabbit team to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.