Guest Services Coordinator

Guest Services Coordinator

Corporate CSC - Troy, MI 48083

Overview

Position Type Full Time Education Level Associate/ 2yr Degree Travel Percentage None Category Admin - Clerical

About the Role

The Guest Services Coordinator operates in a multi-team environment, providing virtual guest support across multiple communication channelsincluding phone, email, social media, Google, and other third-party platforms. The position is responsible for delivering timely, accurate information to guests while also supporting the marketing team by managing all online and social platform interactions.

Guest / Member Services Focus

• Monitors and responds to corporate level guest inquiries/issues as Company Operator and understands when to redirect to appropriate department and level
• Monitors and manages guest communication on all official online review platforms including Google, Yelp, Facebook, Instagram, Twitter, Google Play, App Store, and other 3rd party review platforms
• Assists with the processing of all website Gift Card sales and assists in Voucher Management as needed
• Acts as the Account Representative for all Loyalty members for both MJR and Emagine Theatres
• Assists with requests for donations and sponsorships as needed
• Executes audits of various loyalty member activity

Qualifications & Experience

Experience and Qualifications:

• Experience in a role with guest/customer service or similar experience preferred
• Proficient in Microsoft Office Suite (Word, Excel, Power Point, etc.) and ability to learn new software
• Excellent communications skills: written/verbal
• Strong attention to detail and problem-solving skills
• Driven to succeed and take initiative
• Excellent time management skills and ability to multi-task and prioritize work