Operations Analyst I

Salary Range: $45,600 - $80,000 Job Posting End Date: August 3, 2026 We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Work Designation. Depending on your location within the continental US, this role may be hybrid or remote. If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations What does it take to be successful in this role? Client Operations Knowledge- Preferred MICROSOFT ACCESS – Preferred MICROSOFT EXCEL – Required MICROSOFT POWERPOINT – Required MICROSOFT WORD – Required VISIO – Preferred LIVELINK – Preferred BUSINESS OBJECTS – Preferred BUSINESS CASE PREPARATION – Required BUSINESS COST BENEFIT ANALYSIS – Required SAP – Preferred ADOBE ACROBAT – Preferred VISUAL BASIC SCRIPT – Preferred LEAN SIX SIGMA – Preferred MINITAB, SPSS, OR EXCEL ANALYSIS TOOL PAK Preferred DATA TREND ANALYSIS & INTERPRETATION – Required FINANCIAL/BUDGET ANALYSIS – Required PERFORMANCE ANALYSIS & FORECASTING – Required STATISTICAL ANALYSIS – Preferred Education & Experience Required Bachelor's Degree In a related field Operatons Analyst I- Up to 2 years of progressively responsible work-related experience Operations Analyst II- Two or more years of work-related experience; A minimum of two years of projects management/ process experience Or an equivalent combination of education and experience Principal Duties & Responsibilities Under direct supervision, assists management in gathering, interpreting and comparing benchmarking data to the company’s operations; assist with gathering and compiling reports to track initiatives and projects compared to planned deliveries; calculate and collect metrics and volumes to establish a target or compare against existing targets; coordinates administrative and logistical details associates with the day-to-day operations of the business unit Performs cost/benefit and statistical analysis; creates expense analysis that outlines the staffing and budgetary impact of various initiatives; provides insight into volume projections, with dependent variables that would affect short to long term production demand and departmental output; studies statistical trend of actuarial results to adjust forecasts and improve reliability Collects, organizes, analyzes, and prepares reports for management weekly, semi-monthly, monthly, quarterly, and annually to provide updates on projects, initiatives and process changes as well as any success metrics associated Performs analysis related to budgeting, expenses, and forecasting; analyzes spending trends to determine if efficiencies can be made to reduce excessive overages; assists department management with the preparation of departmental budgets; assists with special projects and the development of executive level presentations Makes recommendations for new and revised business policies, procedures, and practices, including staffing changes, reclassifications, ramp up goals, training, employee incentives; develops and maintains staffing model scenarios for assigned business areas; handles staffing, capacity, and space planning Develops and documents standards for the use, control, updating and maintenance of databases; develops appropriate analytical models and reports to support informed decision-making Acts as a liaison between the department and/or divisions; facilitates collaborative efforts particularly on initiatives that involve multiple divisions/departments Performs other related duties as required Total Rewards The salary range for this job is $45,600 - $80,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.