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Support Engineering Leader — Scale SaaS & API Solutions

$151k - $176k

Merge

Merge is seeking a Technical Support Engineer to lead a team that provides top-tier support for customers. This role requires 5+ years in technical support, a strong understanding of APIs, and experience managing teams. Candidates will troubleshoot technical issues and collaborate with engineering and product teams. The cash compensation range is $151,000 - $176,000, along with benefits like unlimited PTO and health insurance. This is an in-office role in New York City or San Francisco. #J-18808-Ljbffr Merge

Vacancy posted 4 days ago
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