Support Engineering Leader — Scale SaaS & API Solutions
$151k - $176kMerge
Merge is seeking a Technical Support Engineer to lead a team that provides top-tier support for customers. This role requires 5+ years in technical support, a strong understanding of APIs, and experience managing teams. Candidates will troubleshoot technical issues and collaborate with engineering and product teams. The cash compensation range is $151,000 - $176,000, along with benefits like unlimited PTO and health insurance. This is an in-office role in New York City or San Francisco. #J-18808-Ljbffr Merge
$151k - $176k
...organizations, and B2B SaaS companies. Our... ...with a single API, and Merge Agent Handler... ...churn, and save engineering resources-allowing... .... Technical Support Engineer at Merge... ...Merge. You will help scale our support function... ...support or solutions engineering teams...SuggestedWork at officeHome office- ...companies to move faster. SUMMARY As a Solutions Support Engineer, you will be a part of a global team... ...creating solutions for customers while scaling our support offering using coding and... ...DevOps technologies Familiar with REST APIs or GraphQL Knowledge of basic web technologies...SuggestedPermanent employmentFull timeTemporary workRemote workHome officeFlexible hoursWeekend work
- ...MobexHealth builds digital health solutions that improve access,... ...skilled Solutions Architect / Support Engineer who can balance technology and... ...into technical specifications, API mappings, workflow diagrams,... ...of web/mobile technologies, SaaS platforms, APIs, AWS infrastructure...SuggestedFull timeRemote workShift workAfternoon shiftEarly shift
- ...systems together and scale ideas for impact. Since... ...promising privately held SaaS startups (4th in... ...looking for a Senior Support Engineering in North America to continue... ...issues and work on solutions to improve product reliability... ...workflow automation, APIs, and integrations....SuggestedContract workTemporary workLocal areaRemote workVisa sponsorship
- ...where customer support is no longer transactions... ...Parloa at scale. About the role... ...Support Engineer , you will play... ...responses and clear, solution-oriented... ..., ideally in a SaaS or technology environment... ...working with APIs, logs, and... ...global category leader in enterprise-...Suggested
- ...Revolution - Behind every SaaS Product is a Team... ...manufacturers scale faster, operate with... ...and experienced engineer ready to contribute... ...MES Implementation & Support Engineer , you will... ...integration traces. Support API/web‑service–based... ..., participating in solution discussions, and...Remote workFlexible hours
$80k - $110k
...Technical Support Engineer- AI Native New York, New York, United States... ...in a technical support or solutions role at a SaaS company; with a track... ...saves one hour and one that scales indefinitely. You're comfortable... ...troubleshooting, API behavior, authentication flows...Full timeWork at office3 days per week$101k - $159k
...IT Support Engineer New York City, NY (Hybrid); Redwood City... ...specialized AI at scale. The AI landscape has... ...issues, network drops, and SaaS integrations. If it's... ...will use AI agents, API scripts (Python/Bash),... ...improve our AI-driven solutions (like LLM-powered support...Work experience placementWork at officeLocal area$85k - $105k
...team The Technical Support Engineer 2 (TSE2), Triage &... ...to Alloy's dashboard, APIs, and integrations using... ...functional teams to deliver solutions that customers need.... ...workflows in a SaaS environment. Familiarity... ...grow as the company scales up. If this all sounds...Work at officeLocal areaImmediate startRemote workWork from homeHome officeMonday to FridayFlexible hours3 days per week$50 - $54 per hour
...Title: Senior Partner Support Engineer Pay Rate: $50–$54/hour... ...partners, supporting API developers, troubleshooting... ...Troubleshoot complex SaaS, platform, API, and... ...OPPORTUNITY STATEMENT Suna Solutions provides equal... ...provides a reasonable pay scale to include the hourly...Hourly payContract workWork at officeLocal areaRemote workWeekend work- ...in New York City, is searching for a Technical Support Specialist (Tier 1-2). In this full-time role,... ...experience in technical support, particularly in SaaS environments, and possesses strong skills in troubleshooting APIs and database queries. Join a fast-growing...Full time
$165k - $210k
...A leading digital asset solutions firm is seeking an experienced Back-End Developer to design and build robust APIs and services. The role requires at least 6 years of development experience, strong skills in TypeScript, Node.js, and API design, along with a solid understanding...$114.8k - $160k
...Jobgether is seeking a highly experienced software engineer to lead technical design and architectural decisions for scalable SaaS applications. You will collaborate closely... ...teams to deliver high-quality, reliable solutions. This fully remote, full-time role provides competitive...Full timeRemote work$224.4k - $271.92k
...As a Senior Software Engineer on the Support Engineering team, you’... ...opportunity to shape and scale the internal tools,... ...thoughtful, high impact solutions. This role offers end... ...operate services and APIs for contacts, companies... ...services at scale in a SaaS environment. ~...Full timeRemote work- ...specializing in CI infrastructure in New York seeks a Technical Support Engineer to assist customers and help resolve complex technical issues... ...experience in a growth-stage environment, working with large-scale distributed systems and automation tools. This role requires...
- ...client experience platform provider is seeking a Manager of Tier 1 Support to drive the effectiveness of their support team. This role... ...role, with strong technical skills and a proven track record in a SaaS environment. Competitive salary and benefits offered for this full...Full timeRemote work
$137k - $205.6k
...Technical Support Engineer New York City; San Francisco Bay Area About... ...per billing period and is scaling rapidly to accommodate new... ...engineers, customer success, solutions architecture, and growth teams... ...for integrating with our APIs and utilizing our functionality...Work experience placement- ...Job Title: Support Engineer Company Overview Prompt is revolutionizing healthcare... ...Engineer to support our SaaS products by bridging the gap... ...experience debugging complex API integrations. Ready to embrace... ...this policy. Prompt Therapy Solutions, Inc is an equal opportunity...Remote workFlexible hours
- ...enterprises to create, deploy, and scale multimodal AI applications... ...a highly skilled Technical Support Engineer to provide high-quality... ...support for fal’s platform (APIs, UI issues, and troubleshooting... ...guides, how-to examples, FAQs, solutions for common errors, and documentation...
$210k - $250k
...Support Engineer San Francisco, CA | New York City, NY | Seattle... ...experts, and business leaders working together to... ...Anthropic products across the API, Claude for Enterprise,... ...APIs and technical SaaS products, and can read... ...on just a few large-scale research efforts. And we...Work at officeVisa sponsorshipFlexible hours$28 - $45 per hour
.... OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to... ...challenges and motivate teams in fostering solutions to the hurdles we face. Together, we... .... About The Role As an IT Support Engineer I, you will use your knowledge and specialized...Hourly payLocal areaRemote workWorldwideFlexible hoursShift work$120k - $170k
...We grew 10x in 2025 and have scaled to 100+ employees in under... ...how fast you fix them. As a Support Engineer at Avoca, you're the person... ...product gaps, you'll partner with Solutions Engineers and Engineering to... .... ~ Familiarity with APIs, integrations, webhooks, and...Full timeWork at officeImmediate startFlexible hoursNight shift- ...Senior Customer Support Engineer As a Senior Customer Support Engineer... ...reproduction steps Partner with the solutions team on complex, strategic... ...the support experience and scale your impact Qualifications... ...role, ideally in a SaaS or enterprise infrastructure...Remote work
- ...Senior It Support Engineer This role will be onsite three days per week... ...based server side applications, SAAS / cloud administrator portals... ...computer patch management solution. Perform user hardware... ...Experience in small to medium-scale environments (under 100 people...Work experience placementWork at officeRemote work3 days per week
- ...Responsibilities Customer Support & Troubleshooting... ...behavior Clearly communicate solutions, workarounds, and next... ...Escalate complex issues to engineering with clear context,... ...with technical products, APIs, integrations, or complex SaaS platforms ~ Ability to...Work at office
- ...forefront of applied research, engineering, infrastructure and deployment at scale. They will continue to... ...range from issues in our SaaS offering to air-gapped on... ..., and tools to help our support team scale efficiently.... ...infrastructure issues, including API integrations, system...Remote workHome officeFlexible hours
- ...Offered Position: \tSupport Engineer II-Ext Job Location:... ...advanced and proactive support by utilizing deep... ...specialized technical solutions to our customers. Automate... ...scripting and data APIs to analyze high-volume... ...internal dashboards to scale service quality. Serve...
$35 - $50 per hour
...Technical Support Engineer (Premium Team) Austin | New York City Gong... ...customer success teams to drive solutions. In this fast-paced, SLA-... ...product(s), integrations, and APIs. Maintain a customer-first... ...developer support roles. ~ B2B SaaS, technology companies,...Hourly payFull timeRemote workWork from homeFlexible hours$80k - $100k
...Technical Support Engineer Grab your cape, become a SuperHyro! Hyro, the leader in Responsible AI Agents for Healthcare... ..., and simple to scale—generating better... ...responsible AI agent solutions. You will act as a trusted... ...preferably within a SaaS environment. ~...Full timeWork at office- ...Technical Support Engineer At NiCE, we don't limit our challenges... ...Logging and Recording Solution. This role is... ...Experience querying Web APIs and configuring application... ...across large-scale environments. Hands... ...recognized as the market leader in its domains, with over...
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