Director of Business Transformation

Berger Communities is hiring a Director of Business Transformation to serve as an internal consultant and innovation partner to every department in order to understand how work is done today and identify opportunities to make it faster, simpler, and more effective.
Berger isn't just a place to work—it's a place to grow. With our award-winning culture, strong values, and people-first approach, you'll have opportunities to build a career you're proud of while making a real impact.
Health benefits start

on the 1st of the month after just 30 days

Medical, dental & vision
Flexible spending accounts (medical & dependent care)
Free short- & long-term disability insurance
Free life insurance (with the option to buy more)
401k with company match

And there's more...
Tuition assistance

up to $4,000/year
$1,000 employee referral bonus
20% rent discount

at any approved Berger community – starting on Day 1!
Location:

Corporate Office in Wayne, PA
Type:

Full-time - IN PERSON
What You'll Do

You'll be a key person for keeping our company running smoothly and efficiently. That means:
Spend meaningful time embedded within each department observing how work is actually completed.
Document current workflows, manual processes, bottlenecks, duplicate work, reporting inefficiencies, approval delays, and communication challenges.
Develop recommendations that improve speed, quality, and employee experience.
Identify where automation can remove repetitive work and where employee judgement, negotiation, or a persona resident interaction should part of the workflow.
Evaluate changes against Berger's brand promise and the experience of residents, prospects, and employees.
Look beyond AI, recommend improvements through workflow redesign, process simplification, system integrations, automation, standardization, and elimination of unnecessary steps.
Assess whether source data and the current process are reliable enough for a proposed use case.
Identify data cleanup needs and translate department needs into documented workflow requirements, success measures, and acceptance criteria for Strategic Services and any implementation partners.
Define escalation and review steps for sensitive resident communications, including notices.
Work with Strategic Services who retains ownership of technical security, data governance, integrations, and vendor risk management; Legal and operating leaders retain approval of applicable resident communication policies.
Serve as Berger's internal AI educator through department workshops, lunch & learns, individual coaching, office hours, demonstrations, and new-employee AI orientation, building excitement while keeping adoption thoughtful and responsible.
Support each individual department within Berger Communities to streamline efficiencies
About you

Bachelor's Degree in Business, Engineering, Information Systems, Operations, Analytics, or a related field.
3-7 years of professional experience, including leading cross-functional projects
Passion for AI use in the workplace

INDSJ

Travel Required

Yes . Up to 100% within the portfolio
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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