Senior Servicenow CMDB Technical Lead

We are seeking a highly skilled and mission‑driven ServiceNow CMDB Technical Lead to own and advance Moderna’s enterprise Configuration Management Database (CMDB). This role is pivotal in ensuring that our CMDB platform is accurate, resilient, and foundational for Digital and the broader Moderna environment. You will serve as the technical owner for the CMDB architecture, Discovery, and Service Mapping, shaping the data model, driving integrations, and establishing governance that enables reliable visibility across Moderna’s digital ecosystem. In this role, you will partner closely with ServiceNow engineers, Digital, platform and application owners, and cross‑functional stakeholders to strengthen operational reliability, security posture, and data quality across the enterprise. The ideal candidate brings deep technical expertise, strong problem‑solving skills, and a disciplined approach to engineering. You excel at building scalable platforms, improving data integrity, and driving alignment in a complex, fast‑moving environment. This is an opportunity to play a critical role in advancing Moderna’s digital foundation and supporting the mission of delivering transformative medicines to patients. Responsibilities Own and evolve the CMDB Platform (CSDM‑Aligned): Serve as the primary technical authority for Moderna’s CMDB, owning its architecture, data model, and lifecycle; lead CSDM enablement and alignment; define and maintain CMDB standards, class structures, relationships, attributes, naming conventions, lifecycle states, and governance workflows; establish and maintain CI class onboarding standards; develop and execute the CMDB roadmap and maturity plan; establish KPIs for data completeness, quality, and trustworthiness; ensure alignment with Digital strategy and downstream use cases. Lead Discovery, Service Mapping, and Service Modeling: Own Discovery strategy, including MID server design, credential management, scheduling, performance optimization, and scaling; lead Service Mapping and service modeling efforts to create and maintain accurate service topologies; ensure service maps are CSDM‑aligned and usable for operational reliability, change impact analysis, incident/problem correlation, and security visibility; drive continuous improvement of service‑to‑CI relationships. Design and Govern Integrations & CI Ingestion Patterns: Design and maintain integrations across cloud platforms, identity systems, endpoint tools, network/infrastructure systems, security tools, and application platforms; define and govern authoritative sources for each CI class, selecting approaches such as Discovery, Service Graph Connectors, APIs, imports/ETL, event‑based updates; establish CI class data contracts, normalization, identification, and reconciliation rules; ensure integrations support key business outcomes such as operational reliability, audit readiness, cybersecurity posture, and accurate reporting. Drive Data Quality, Controls, and Governance: Establish data quality metrics and remediation processes; implement automated controls to reduce drift and enforce lifecycle rules; own CMDB governance routines, including data quality reviews and integration health checks; maintain compliant documentation for regulated GxP requirements; partner with cross‑functional teams to maintain audit‑ready documentation. Provide Technical Leadership and Cross‑Functional Influence: Act as the CMDB and CSDM subject‑matter expert; mentor ServiceNow engineers; collaborate with identity, endpoint, cloud, network, cybersecurity, platform, and application owners to integrate CMDB and CSDM requirements; influence senior leaders; assess CMDB capabilities and maturity; recommend enhancements; communicate the impact of CMDB changes across other ServiceNow modules and processes. Basic Qualifications Bachelor’s degree in computer science, Information Technology, Engineering, or relevant experience. 7+ years of ServiceNow engineering experience, including at least 4 years focused on designing and developing CMDB solutions. Deep knowledge of CMDB data modeling, reconciliation rules, identification strategies, and CI lifecycle management. Hands‑on experience designing, managing, and optimizing Discovery and MID server architectures. Strong experience with Service Mapping, including both automated and manual techniques. Proven success integrating cloud, infrastructure, endpoint, identity, and application systems with the CMDB. Experience supporting or operating IT platforms in a regulated GxP environment, including audit readiness, controlled documentation, and change control practices. Solid understanding of ITSM, ITOM, and data governance frameworks. Strong communication skills, ability to influence without direct authority. Demonstrated ownership mindset, engineering discipline, and commitment to quality. Excellent documentation and organizational skills, focus on consistency, accountability, and security‑conscious execution. Process‑oriented and methodical approach with strong analytical and troubleshooting skills. Preferred Qualifications Experience implementing CMDB governance in complex or regulated environments. Strong understanding of cloud infrastructure, networking, virtualization, and service dependencies. Experience developing dashboards, KPIs, and automated insights for CMDB health. Scripting experience (JavaScript, PowerShell, Python) to support automation and integrations. Proven experience driving platform roadmaps and leading cross‑functional technical initiatives. Passion for continuous improvement, data quality, and building systems that scale. Adaptable, organized, consistent in managing multiple priorities while upholding high standards of security and compliance. Benefits Best‑in‑class healthcare coverage and voluntary benefit programs. Well‑being resources, including fitness, mindfulness, and mental health support. Family planning benefits, including fertility, adoption, and surrogacy support. Generous paid time off, volunteer days, sabbaticals, global recharge days, and discretionary year‑end shutdown. Savings and investment opportunities. Location‑specific perks and extras. Competitive salary range: $130,800.00 – $209,400.00; eligibility for discretionary bonuses and equity awards. Equal Opportunity Statement Equal Opportunities Moderna is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E‑Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. 24‑hour accommodations are available for applicants with disabilities; please contact the accommodations team for assistance. #J-18808-Ljbffr