Property Care Supervisor

Job Description

Job Description

About Places Management

Places Management, a subsidiary of DHN Development, creates People-First Housing Communities where residents feel safe, supported, and proud of where they live. Our teams are hands-on, accountable, and deeply connected to the communities they serve. Property Care Supervisors play a critical leadership role in protecting our assets, supporting resident satisfaction, and ensuring operational excellence.

Position Overview

The Property Care Supervisor leads and supports on-site maintenance operations to ensure that all buildings, grounds, amenities, and common areas meet Places Management standards for safety, cleanliness, functionality, and curb appeal. This role is both hands-on and supervisory, responsible for team leadership, quality control, preventive maintenance, and close collaboration with Resident Care and Leasing teams.

Core Responsibilities

Team Leadership & Accountability

• Supervise, mentor, train, and evaluate Property Care Technicians and maintenance staff

• Assist with interviewing, hiring, onboarding, and training new team members

• Establish daily priorities, schedules, and on-call rotations

• Reinforce safety protocols, company SOPs, and performance expectations

• Serve as an example of professionalism, urgency, and care

Maintenance Operations

• Oversee and participate in all aspects of unit turns and make-ready processes

• Complete and/or assign work orders related to plumbing, electrical, HVAC, appliances, carpentry, painting, and general repairs

• Diagnose maintenance issues and complete repairs in accordance with safety standards and local codes

• Inspect completed work by staff and vendors to ensure quality, scope, and specifications are met

• Escalate capital or safety-related issues promptly to leadership

Preventive Maintenance & Asset Care

• Complete and track monthly and seasonal preventive maintenance per company SOPs

• Maintain mechanical rooms, boilers, HVAC systems, pools, and common-area equipment

• Keep informed of changes in maintenance technology, materials, and best practices

• Ensure compliance with OSHA, MSDS, Fair Housing, and local safety requirements

Vendor & Inventory Management

• Coordinate with approved vendors and contractors; verify scope, pricing, and quality

• Maintain appropriate inventory of tools, parts, and supplies

• Work with Community Manager / Resident Care leadership to order materials within budget

• Support cost-control initiatives by repairing rather than replacing when appropriate

Resident Experience & Collaboration

• Demonstrate excellent customer service in all interactions with residents, staff, vendors, and ownership

• Support resident satisfaction by responding to service requests with urgency and professionalism

• Partner closely with Resident Care Managers to uphold community standards, resolve issues, and support retention

• Assist with resident communication related to maintenance, access, and repairs

Safety, Compliance & Reporting

• Conduct routine property walks focused on safety, cleanliness, and curb appeal

• Report incidents, injuries, hazards, or equipment failures immediately

• Participate in and lead safety meetings as required

• Ensure documentation and reporting in AppFolio or other systems is accurate and timely

Work Schedule & Environment

• Standard schedule: 40 hours per week

• Must be available for on-call rotation, evenings, weekends, and holidays as scheduled

• Regular exposure to outdoor conditions, tools, equipment, chemicals, and mechanical systems

• Must be able to work independently and respond to urgent issues

Qualifications

Education & Experience

• High School Diploma or GED required

• 2–3 years of multifamily maintenance experience (or equivalent)

• 1–3 years of supervisory or lead maintenance experience preferred

• Working knowledge of OSHA and safety standards

• Technical or trade certifications preferred

Skills & Competencies

• Strong leadership and communication skills

• Ability to diagnose and resolve maintenance issues efficiently

• Comfortable using property management software (AppFolio preferred)

• Organized, detail-oriented, and solution-focused

• Customer-service mindset aligned with Places Management values

Licenses & Certifications

• Valid driver’s license required

• EPA Type I & II or Universal Certification required

• Certified Pool Operator (CPO) or Certified Spa & Pool Operator (as applicable)

• Any additional certifications required by state or local jurisdictions

Physical Requirements

• Ability to lift, push, pull, or carry up to 20 lbs independently and 50 lbs with assistance

• Frequent standing, walking, climbing, bending, stooping, and reaching

• Ability to operate tools, equipment, and vehicles safely

Why Join Places Management

• People-first culture rooted in Care, Accountability, and Thoughtfulness

• Opportunity to grow with a scaling, Colorado-based operator

• Collaborative leadership model with strong support from operations and resident care teams

• Meaningful impact on residents and communities

Places Management is a fast-growing, people-first property management company dedicated to delivering exceptional resident experiences and unmatched client service. We combine innovative technology, centralized operations, and a high-accountability culture to create thriving communities and high-performing teams. Our mission is simple: serve with heart, operate with excellence, and build great places to live and work.

Company Description

Places Management is a fast-growing, people-first property management company dedicated to delivering exceptional resident experiences and unmatched client service. We combine innovative technology, centralized operations, and a high-accountability culture to create thriving communities and high-performing teams. Our mission is simple: serve with heart, operate with excellence, and build great places to live and work.