Senior Technical Business Systems Analyst

About Analog Devices Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. It combines analog, digital, AI, and software technologies to address challenges in climate change, connectivity, automation, robotics, mobility, healthcare, energy, and data centers. Learn more at Senior Technical Business Systems Analyst The Senior Technical Business Systems Analyst (BSA) is a highly experienced individual contributor responsible for designing, enabling, and evolving core CRM capabilities within Microsoft Dynamics, with a focus on the Sales Journey, Opportunity Lifecycle, and Pipeline Management. This deeply technical role requires strong platform expertise, integration knowledge, and the ability to architect scalable CRM solutions aligned to enterprise standards. A key aspect of the role is embedding AI and intelligent automation into the Sales Journey to improve decision‑making, pipeline progression, and sales productivity. Key Responsibilities Microsoft Dynamics CRM – Sales Journey & Pipeline: Own the design and evolution of end‑to‑end Sales Journey: Lead - Opportunity - Quote - Close lifecycle. Pipeline governance, forecasting inputs, and commit processes. Define CRM data models, workflows, and automation supporting opportunity progression and deal velocity, pipeline hygiene and data quality, forecast accuracy and execution confidence. Lead root‑cause analysis and resolution of systemic CRM and pipeline issues. AI-Enabled Sales Journey: Embed AI and intelligent capabilities directly into CRM workflows, including opportunity scoring and prioritisation, next‑best‑action recommendations for sellers, pipeline risk identification, and deal progression insights. Partner with Data and AI teams to operationalise predictive models within CRM, integrate AI‑driven insights into user experience and workflows, and drive adoption of AI‑enhanced capabilities to improve sales productivity, forecast accuracy, and pipeline conversion rates. Ensure AI capabilities are practical, explainable, and aligned with business processes. Technical Platform Ownership & Solution Design: Provide deep technical expertise in Microsoft Dynamics CRM and Power Platform, including configuration (entities, workflows, business rules) and extensibility (APIs, plugins, custom services). Lead solution design for CRM enhancements, ensuring scalability, performance, and maintainability, and align with enterprise architecture and security standards. Work closely with engineering teams in Agile delivery environments. Integration Architecture Design and governance: Design integrations between CRM and enterprise systems with seamless data flow across sales, pricing, and fulfilment processes. Define integration patterns (API‑led, event‑based, batch where appropriate) and partner with integration teams to troubleshoot and optimise system interactions. Business Process & Domain Expertise: Develop deep expertise in Sales Operations and commercial processes, including pipeline management and forecasting, complex deal structures and lifecycle management, and translate business strategies into structured system and process designs. Influence CRM usage, data standards, and operating models. Delivery Leadership & Business Analysis: Lead complex analysis and solution design, including requirements, functional specifications, and user stories. Own backlog shaping and prioritisation aligned to business value, drive UAT, release readiness, and post‑go‑live stabilisation. Core Requirements 7–10+ years experience in: CRM platforms (Microsoft Dynamics preferred) Business Systems Analysis in enterprise environments Proven experience operating as a senior technical BSA or solution‑oriented role Strong understanding of CRM data models and architecture, end‑to‑end Sales Journey and pipeline management. Technical Skills: Hands‑on experience with Dynamics CRM configuration and customisation, integration design and implementation (APIs, middleware, event‑based patterns). Working knowledge of cloud platforms and modern application architectures, data modelling and CRM reporting structures. Ability to collaborate effectively with development teams in Agile environments. AI & Data Experience (Strongly Preferred): Experience embedding analytics or AI into business workflows, understanding of predictive modelling concepts (scoring, classification, forecasting), data pipelines and model operationalisation, ability to translate AI outputs into practical CRM user experiences. Domain Expertise (Desirable): Semiconductor or complex B2B industry experience; familiarity with global sales processes, complex quoting, pricing, and channel models. Leadership & Behavioural: Strong analytical and structured problem‑solving capability, ability to influence cross‑functional stakeholders without authority, comfortable operating independently in a senior IC capacity, experience working in complex, global, matrixed environments. Job Details Job Req Type: Experienced Required Travel: Yes, 10% of the time Shift Type: 1st Shift / Days Expected wage range: $113,190 to $163,905 Benefits include medical, vision and dental coverage, 401k, paid vacation, holidays, sick time, and other benefits. Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of race, color, religion, age, ancestry, national origin, sexual orientation, gender identity, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation. EEO is the Law: Notice of Applicant Rights Under the Law. For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. Applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process. #J-18808-Ljbffr