Retail Store Manager

Retail Store Manager

We are currently looking for the right Retail Store Manager to join our team! The Retail Store Manager will be responsible for the day-to-day operations of the store, promoting a positive and productive environment with adherence to company policies and procedures. Leads, coaches and develops store employees, and recruits and retains top talent. Maximizes financial goals and manages customer relations and customer satisfaction. By leading by example and promoting our company values, the Store Manager sets the tone for a customer-centric environment.

Reports to: District Manager Supervisory Responsibility: Assistant Store Manager(s), Pawnbrokers or Sales and Loan Associates

Position Summary: Accountable for the day-to-day operations of the store, promotes a positive and productive environment with adherence to company policies and procedures. Leads, coaches and develops store employees, and recruits and retains top talent. Maximizes financial goals and manages customer relations and customer satisfaction. By leading by example and promoting our company values, the Store Manager sets the tone for a customer-centric environment. Analyzes shop's financial statements to ensure financial goals are met, makes adjustments as necessary. Commits to company asset protection through inventory control, following policies and procedures and securing customer loans. With the use of internal and external marketing tools, promotes store and targets new customer acquisition.

General Duties and Responsibilities:

• Facilitates a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Provides exceptional leadership by directing daily operations, talent management, training, team building and oversight of employee development.
• Recruits top talent, sourcing candidates through company-prescribed channels.
• Performs management-level opening and closing procedures, including but not limited to, counting cash drawers, merchandise and ensuring all procedures are followed to ensure protection of assets.
• Ensures asset protection through inventory control, property safety procedures, documentation and securing customer loans.
• Administers processes and procedures within the store, which include inventory, managing loans, merchandising, store presentation, store systems, bank deposits and FSC reporting.
• Independently receive, evaluate, lift, carry, move, and secure customer merchandise as part of pawn, buy, and retail transactions.
• Evaluates store financial statements and drives profitability through communication and goal setting.
• Ensures that operating standards meet or exceed FirstCash standards.
• Monitors loan qualification and buy processes to ensure value and integrity of all loans issued.
• Completes assigned tasks and training for self-development as requested.
• Communicates clearly and precisely to employees to ensure that employees understand store mission, profit objectives, and company policies and procedures.
• Remains up to date on product knowledge.
• Conducts inventory transfers and make remote bank deposits.
• Partners with Human Resources to administer progressive discipline within company-prescribed guidelines.
• Other related duties as assigned.

Minimum Qualifications:

• Given the critical nature of this role to our business operations, regular attendance and punctuality are essential functions of this role.
• High School Diploma or GED (or equivalent experience)
• Minimum 18 years of age (*WA ONLY: Minimum 21 years of age)
• Must have valid driver's license
• Demonstrated ability to effectively supervise others
• Previous people management experience
• Entrepreneurial spirit
• Strong desire to work, serve customers and work with people; team oriented
• Ability to multi-task in a fast-paced environment
• Cash handling experience required
• High energy sales personality with knowledge of jewelry and general merchandise
• Detailed oriented with strong organizational skills
• Solid written and verbal communication skills
• Analytical skills
• Ability to work independently with minimal supervision
• Excellent work ethic and strong business sense
• Computer literate and able to use common office machines
• Ability to become certified to work with firearms, as well as become a listed Responsible Person for a Federal Firearms License with the ATF, as needed.

Work Location: Primarily indoors. Employees may be asked to assist a customer on the exterior of the building (within our parking lots) or to retrieve products stored in exterior storage buildings or other areas.

Work Postures/Requirements:

• Standing/Walking – Frequently throughout work shifts while assisting customers at the sales counter or on the sales floor, and while performing inventory, maintenance, and operational tasks in customer and non-customer areas.
• Sitting – Occasionally during the work shift to complete sales documentation, reporting and other administrative tasks.
• Bending – Frequently bending in various directions using to proper bending and body mechanics while receiving, storing, or selling merchandise.
• Reaching – Frequently to retrieve merchandise from shelves, storage areas, carts, and customers.
• Walking – Frequently within the store as customers are assisted and stock retrieved.
• Climbing – Frequently to access elevated storage locations, in accordance with safety procedures.
• Kneeling – Occasionally.

Physical Demands/Requirements:

• Due to the nature of pawn transactions and customer interactions, this position requires the ability to safely lift, carry, and move customer merchandise during the normal course of business. These physical functions, including the above Work Postures/Requirements, are considered essential to the role. Performing these functions during customer transactions that occur at unpredictable times and often require immediate assistance. Team assistance may not always be immediately available, and employees in this role are expected to perform essential physical functions as part of their regular duties.
• Lifting/Carrying – This position requires the ability to independently lift, carry, and move items weighing up to 50 pounds, and occasionally up to 70 pounds, as part of customer transactions, inventory handling, and store operations. Lifting requirements are continuous as they occur at unpredictable times and may require immediate assistance to customers. While carts or dollies may be used when available, employees must be able to safely perform required lifting tasks with or without reasonable accommodation.
• Tool Usage – No tools are used on a regular or routine basis during a normal workday. Jeweler's tools and other power tools are used occasionally.
• Chemicals Usage – Occasional.
• Work Hours – Managers will work 40+ hours a week. Hours worked are based on the needs of the business.

Definitions: Occasional = 20% of time or less Frequent = 20-50% of the time Continuous = 50% of the time or more

Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodations or other reasons. FirstCash Holdings, Inc. is an Equal Opportunity Employer