Product Owner II - Clinical

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

The Product Owner II - Clinical is responsible for defining and prioritizing the features and requirements of a software product or system. They work closely with stakeholders, development teams, and other key players to ensure that the product meets business objectives and delivers value to customers. The Product Owner is the voice of the customer and plays a crucial role in guiding the development process from concept to delivery. They are responsible for creating and maintaining the product backlog, making decisions on feature priorities, and ensuring that the product meets quality standards and user needs. Represents the end user of a software product during product planning, development, and release, as a part of the Agile development process.

This specific role partners with the Chief Medical Office and Clinical leadership to translate clinical priorities into technology and AIenabled solutions that improve quality of care, care coordination, clinical efficiency, and member experience.

You Will

• Defines users, creates and maintains user stories, and develops and prioritizes functional requirements for new or revised features or enhancements.

• Develops manageable deliverables, milestones, and development schedules from large or complex user stories; estimates release dates and modifies schedule as required.

• Establishes acceptance criteria for user stories, develops test cases, and approves stories.

• Assist product marketing in defining the target market, developing marketing materials, or understanding the product value proposition.

• Performs work with a strong degree of latitude, handles the most complex issues and possesses expert knowledge of subject matter.

• Partners with the Chief Medical Office and Clinical leadership to translate clinical priorities and quality improvement objectives into technology and AIenabled features.

• Uses qualitative and quantitative data, including clinical and operational measures, to support prioritization decisions and manage tradeoffs across competing clinical needs, dependencies, and business objectives.

• Collaborates with clinicians, data, AI, and engineering teams to translate complex or ambiguous clinical challenges into delivered product capabilities that support care quality, efficiency, and care coordination.

• Maintains proactive communication with CMO and Clinical stakeholders to ensure shared understanding of priorities, progress, and outcomes, and alignment with enterprise objectives for quality, access, and member experience.

• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

• Actively support the achievement of SCAN's Vision and Goals.

• Other duties as assigned.

Your Qualifications

• 3-5 years of experience as a Product Owner or Product Manager delivering digital products in agile development environments.

• Proven experience delivering digital and AIenabled solutions, translating business or clinical priorities into shipped capabilities that drive measurable outcomes.

• Experience using qualitative and quantitative data to inform product decisions, prioritize work, and optimize product performance over time.

• Experience partnering with clinical leaders or care delivery teams to deliver technology solutions, preferably within healthcare or similarly regulated environments.

• Bachelor's degree preferred in Business, Computer Science, Information Systems, Engineering, Healthcare Administration, Public Health, or a related discipline.

• Strong understanding of AI capabilities (Agent Assist, Virtual Agent, NLP, chatbots, predictive analytics, RPA) and customer service technologies (e.g. CRM, Knowledge Management, Telephony, Digital, etc.)

• Excellent communication, prioritization, problem solving, and decision-making skills.

• Ability to turn strategic thinking into tangible, value-add, consumer-centric solutions.

• Ability to drive discovery sessions and workshops with business users.

• Demonstrated ability to work with all levels of staff, within and external to the organization to achieve goals. Experience with coordinating diverse groups of individuals to achieve overall program success.

• Strong program management skills, using analytics, user research and other approaches to help make decisions and iterate on overall strategy.

• Ability to work effectively with clinical stakeholders, including physicians, nurses, and care teams, to understand workflows, pain points, and quality improvement opportunities.

• Understanding of clinical workflows, data, and quality measures, with the ability to incorporate these considerations into product requirements and delivery decisions.

• Ability to translate clinical concepts and priorities into clear product artifacts, including concepts, wireframes, user stories, and acceptance criteria.

• Experience supporting care quality, care coordination, or clinical operational improvement initiatives through digital and AIenabled solutions.

• Technical expertise - Strong analytical skills

• Problem Solving - Strong problem-solving skills

• Communication - Strong communication and interpersonal skills

• Ability to intentionally use AI tools to enhance core product management activities, including product discovery and research, concept development and wireframing, requirements definition, backlog refinement, estimation, and release planning.

• Ability to apply qualitative insights and quantitative data, including clinical and operational measures, to prioritize work, evaluate outcomes, and continuously improve product effectiveness.

What's in it for you?

• Base Salary Range: $106,200 to $182,983 annually

• Work Mode: Hybrid with occasional travel to office as needed

• An annual employee bonus program

• Robust Wellness Program

• Generous paid-time-off (PTO)

• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days

• Excellent 401(k) Retirement Saving Plan with employer match

• Robust employee recognition program

• Tuition reimbursement

• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)