Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Group life insurance
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Health insurance
• Vision insurance
• 401(k)
• Dental insurance

Join a Team That Takes Customer Service Seriously

Scott Cameron State Farm is looking for a motivated, dependable, and people-focused Customer Service Representative to join our growing team. This is more than a role answering phones or processing transactions. Our Customer Service team helps customers understand their coverage, solve problems, identify gaps, and make informed decisions that better protect their families and financial futures.

If you enjoy helping people, solving problems, staying organized, and being part of a high-performing team, we want to meet you.

As a Customer Service Representative, you will:

• Build and maintain strong relationships with existing customers.
• Assist customers with policy questions, changes, billing concerns, claims-related questions, and other service needs.
• Follow up promptly and professionally on customer requests.
• Review customer information and help identify potential gaps or changing insurance needs.
• Educate customers about available insurance products and coverage options using a needs-based approach.
• Schedule insurance and financial review appointments when appropriate.
• Generate leads and identify opportunities to help customers with additional products and services.
• Maintain accurate documentation and complete follow-up tasks.
• Work closely with our Sales and Service teams to create an excellent overall customer experience.
• Take ownership of customer concerns and work toward solutions rather than simply passing problems along.

We are looking for someone who is:

• People-oriented: You genuinely enjoy helping and communicating with others.
• A strong communicator: You listen well and communicate clearly by phone, email, and in person.
• Organized: You can manage multiple customer needs, tasks, and follow-ups without losing details.
• Accountable: You take ownership of your responsibilities and follow through.
• Problem-focused and solution-oriented: You are comfortable investigating an issue and determining the next best step.
• Comfortable with technology: You are willing and able to learn multiple computer systems.
• Team-oriented: You enjoy working in an environment where people support one another and are also held accountable for results.
• Growth-minded: You are open to coaching, training, feedback, and continually improving your skills.

Insurance experience is helpful, but attitude, work ethic, communication skills, and the ability to learn are extremely important to us.

About Scott Cameron Insurance Agency, Inc.

Scott Cameron Insurance Agency is an established, growth-oriented insurance and financial services organization with a strong commitment to our customers, our team, and our community.

We believe great customer service means more than completing a transaction. It means understanding what matters to the customer, helping them recognize potential risks, educating them about their options, and following through when they need us.

We have built a team of motivated people who expect a lot from themselves and from one another. We provide training, coaching, clear expectations, and opportunities for team members who want to grow.

Our environment is energetic, competitive, professional, and fun—but we also believe in accountability. If you want a job where you can simply go through the motions, this probably will not be the right fit.

If you are self-motivated, coachable, organized, competitive, and genuinely enjoy helping people , we would like to talk with you.