Help Desk Technician

Help Desk Technician

The Help Desk Technician provides first-level support to end users for hardware, software, and network-related issues. This role serves as the first point of contact for technical support requests.

Essential duties and responsibilities include:

• Responding to help desk tickets, phone calls, emails, and walk-ins.
• Troubleshooting hardware, software, and network issues.
• Providing support for Microsoft Office, Windows, and basic application problems.
• Documenting issues and resolutions in the ticketing system.
• Escalating complex issues.
• Assisting with setting up and configuring desktops, laptops, printers, and mobile devices.
• Following up with users to ensure resolution and satisfaction.
• Able to safely lift and move office equipment, supplies, or other materials.

To perform the job successfully, an individual should demonstrate the following competencies:

• Use of technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
• Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
• Continuous learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Quality management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

The requirements listed below are representative of the knowledge, skill, and/or ability required:

Qualified candidates should have an associate degree or equivalent experience in IT or a related field. A CompTIA A+ certification or an equivalent technical certification is a plus. The ideal candidate will have 0–2 years of technical support experience, strong customer service and communication skills, and be familiar with Windows operating systems and the Microsoft Office Suite.

Work environment is usually moderate in noise level.

Benefits at Haydon/Earthscapes:

• Medical, Dental, & Vision
• Critical Illness, Hospital, Accident
• Short-Term / Long-Term Disability
• Infertility Treatment Coverage

Haydon Companies is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

Candidates must have current and ongoing authorization to work in the United States without employer sponsorship.