Solution Architect

Solution ArchitectThe Solution Architect plays a critical role in designing, configuring, and delivering S-Docs solutions across onboarding, professional services, and custom implementations. This hands-on, customer-facing position ensures clients realize value quickly through scalable architecture, clear guidance, and seamless deployment experiences. You will collaborate closely with Sales, Customer Success, Product, Support and Engineering to translate business requirements into technical solutions, streamline implementation processes, and support customer enablement as S-Docs continues to scale.Key Job Responsibilities:Solution Design & ArchitectureCustomer-Facing Delivery & EnablementCross-Functional CollaborationProcess ImprovementExternal RepresentationAn ideal candidate for this position will have the following skills:Technical Skills3–5+ years of hands-on technical experience (Solution Architect, Senior Salesforce Admin, Technical Consultant, or similar).Strong Salesforce expertise: configuration, object model, automation, Apex, Flows, LWCs, Visualforce, SOQL, and platform best practices.Experience with SaaS onboarding, professional services, or enterprise implementations.Ability to translate business requirements into technical system designs.Understanding of API integrations, workflow automation, middleware, and event-driven architectures.Familiarity with data management, data modeling, validation rules, deduplication, ETL tools, and governance best practices.Strong understanding of Salesforce security (roles, profiles, permission sets, sharing).Experience integrating Salesforce with external systems (REST/SOAP APIs, MuleSoft, Informatica, external objects, OAuth, platform events).(Preferred) Experience with multi-cloud architecture (Salesforce + AWS/Azure), Git/Copado/Gearset, and one or more programming languages (HTML, CSS, Java, C++, Python).Professional & Communication SkillsAbility to assess business objectives, propose design options, and drive stakeholder alignment.Excellent communication skills with the ability to present complex technical information clearly.Strong organization and ability to manage multiple customer engagements.Customer-first mindset and commitment to delivering high-quality experiences.Strong problem-solving skills and a passion for continuous learning.Experience:3–7 years of experience in technical consulting, application engineering, onboarding/implementation, or professional services.Experience in SaaS, enterprise software, or system integration strongly preferred.Prior experience configuring software solutions or supporting technical customer workflows.CertificationsRequired:Salesforce AdministratorSales Cloud ConsultantStrongly Preferred:Platform App BuilderPlatform Developer I/IIOmniStudio DeveloperEducation:Bachelor's degree required (Engineering or Technical discipline preferred).S-Docs Company Specific InformationLocation of the Role:This is a remote role. Ideal candidates are based near Ann Arbor, Michigan, and available for occasional onsite collaboration or company events. Remote candidates will be required to travel based on need.About the CompanyS-Docs is a leading cloud-based software-as-a-service (SaaS) document automation product built for the Salesforce and HubSpot platforms. Since our establishment in 2010, we have been providing innovative document creation and e-signature solutions to a diverse range of businesses, from international Fortune 50 companies to startups. Our mission is to simplify document workflow automation to increase productivity, enhance the customer experience, and accelerate business success.