Patient Access Representative I - Emergency Department (Casual)

Children's Wisconsin

At Children's Wisconsin, we believe kids deserve the best.

Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

At Children's Wisconsin, we're dedicated to providing exceptional care and support to children and families. From the moment they arrive, we strive to create a positive, welcoming, and seamless experience. Our Patient Access Representatives are the first Emergency Department touchpoint in that journey, playing a vital role in shaping a stress-free and compassionate environment.

This role will welcome and initiate contact with patient families to obtain necessary registration and insurance information. They register patients by following established department guidelines. Ensuring that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors.

This position requires:

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
• Requires 1 year of experience in customer service.
• Exhibits guiding behaviors that reflect Children's values and support our mission and vision.
• Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously. Ability to work independently or as a team.
• Ability to work a weekend schedule, holiday schedule and possible hours or location shift change at times.
• Knowledge of computer and keyboard, Microsoft Window and basic word processing skills and ability to troubleshoot basic PC issues.
• Proficient data entry skills with accuracy and speed Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.