Medical Front Office Representative

We are seeking a Medical Front Office Representative .

Key Responsibilities:
* Greet patients and visitors in a courteous, professional, and compassionate manner.

* Schedule, confirm, and coordinate patient appointments.

* Register new patients and update demographic, insurance, and medical information.

* Verify insurance eligibility and obtain necessary authorizations when applicable.

* Manage incoming phone calls, patient inquiries, and appointment requests.

* Utilize Epic, CS-Link, or other EMR/EHR systems to enter, update, and maintain patient records.
* Process patient check-ins and check-outs efficiently.

* Collect copays, process payments, and maintain accurate documentation.

* Coordinate communication between patients, providers, and clinical staff.

* Maintain patient confidentiality and comply with HIPAA regulations.

* Perform general administrative and front office support duties as assigned.

Required Qualifications:
* High School Diploma or GED required.

* 2+ years of patient services experience.

* 2+ years of experience working in a medical office, outpatient clinic, physician/doctor's office, or healthcare setting.

* Experience using CS-Link and/or Epic Electronic Medical Records (EMR/EHR) systems.

* Strong customer service and patient relations skills.

* Excellent verbal and written communication abilities.

* Proficiency with Microsoft Office applications and healthcare technology systems.

* Strong attention to detail and organizational skills.

* Ability to manage multiple tasks in a fast-paced medical environment.

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

We are seeking a professional, patient-focused Medical Front Office Representative to join our healthcare team in Santa Monica, CA. The ideal candidate will have experience providing exceptional patient services in a medical office, outpatient clinic, physician practice, or healthcare setting. This role serves as the first point of contact for patients and plays a critical role in delivering an outstanding patient experience.