Patient Service Rep

Job Summary

We are seeking an experienced Patient Service Rep for a temp-to-hire opportunity in Los Angeles, CA. This role is ideal for a detail-oriented healthcare administrative professional who enjoys supporting patients, coordinating appointments, managing authorizations, and helping a busy medical office operate efficiently.

As a Patient Service Rep, you will serve as a key point of contact for patients and internal care teams in a fast-paced, high-volume healthcare services environment. This opportunity offers the chance to join a collaborative team that values patient-centered service, accuracy, professionalism, and strong communication. Supportive leadership, clear processes, and a team-focused culture help create an environment where employees can build confidence, contribute meaningfully, and grow within healthcare administration.

Key Responsibilities

- Coordinate patient scheduling across multiple departments while helping ensure a smooth and positive patient experience.
- Provide high-volume phone support, including answering patient questions, routing calls, and assisting with appointment-related needs.
- Process, track, and manage patient authorizations with accuracy and attention to detail.
- Use EPIC to update patient records, manage scheduling information, and support daily administrative workflows.
- Communicate professionally with patients, providers, and internal departments regarding appointments, authorizations, and care coordination needs.
- Maintain confidentiality, accuracy, and professionalism while working in a busy healthcare setting.

Compensation and Benefits

- Pay rate: $27.00 to $29.00 per hour.
- Job type: Temp-to-Hire.
- Location: Los Angeles, CA 90001.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Coordinate patient appointments and scheduling workflows in a healthcare setting.
- Manage patient authorizations and related administrative follow-up.
- Provide high-volume phone support and patient service assistance.
- Maintain accurate patient information and scheduling updates in EPIC.

- 3 to 5 years of experience in a patient service, medical front office, healthcare administrative, or related role.
- Experience using EPIC for scheduling, patient records, or administrative workflows.
- Strong knowledge of patient scheduling, authorizations, and healthcare office procedures.
- Excellent communication skills with the ability to assist patients, providers, and internal teams professionally.
- Strong attention to detail, organization, and follow-through in a high-volume environment.
- Ability to maintain patient confidentiality and work with professionalism in a healthcare services setting.

Preferred Qualifications

- Prior experience supporting multiple departments, specialties, or provider schedules.
- Experience working in a fast-paced medical office, clinic, hospital department, or healthcare services environment.
- Strong customer service mindset with the ability to remain calm, helpful, and accurate when managing a high volume of calls and patient requests.