Patient Service Rep / Call Center - Orthopedics

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information. Job Duties and Responsibilities Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team. Greets patients and assist with resolving patient issues or raising patient issues. Check‑in and out patients and collect co‑payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link. Schedules appointments, completes patient registration, collects patient payments and provides a high standard of patient service. Assists with the management of physician schedules and finds opportunities for improvement. Handles patient/provider correspondence as instructed. Processes and tracks referrals and authorizations for various insurance types. Manages patient care flow and assists with monitoring CS-Link message pools and standard work. Monitors and assesses their own workflow to find opportunities for improvement. Explains policies, procedures, or services to patients using administrative knowledge. Participates in daily huddles and staff meetings. Promotes and practices infection prevention standards and all department policies and procedures. Qualifications Education: High school diploma or GED preferred. Experience: Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred. #J-18808-Ljbffr Cedars-Sinai