Service Communication Specialist

Steven Kia Service Communication Specialist

Steven Kia is part of the respected Steven Automotive Group, a family-owned and operated organization built on accountability, performance, and long-term career growth. Our state-of-the-art facility is designed to deliver an exceptional customer experience while creating strong opportunities for employees to grow and succeed.

About the Position

The Service Communication Specialist plays a vital role in supporting service department production, customer retention, and appointment scheduling efforts for Steven Kia. This position is responsible for handling inbound and outbound customer communication, coordinating service appointments, following up with customers, and helping maintain efficient service lane traffic.

This role is often the first point of contact for service customers and requires professionalism, urgency, organization, and strong communication skills. The ideal candidate thrives in a fast-paced environment and enjoys helping customers while supporting dealership operations.

Key Responsibilities

• Answer inbound service calls promptly and professionally
• Schedule, confirm, and reschedule customer service appointments
• Follow up with missed appointments and declined service recommendations
• Assist with outbound maintenance reminder and retention campaigns
• Utilize CRM systems daily to document customer communication and appointment activity
• Help maintain efficient service appointment flow and shop capacity
• Communicate effectively with Service Advisors and service management
• Maintain accurate and up-to-date customer records
• Deliver a professional and customer-focused experience during every interaction

Qualifications

• Previous customer service or call center experience preferred
• Automotive or dealership experience is a plus
• Strong phone and communication skills
• Comfortable working in a fast-paced environment
• Strong organizational and multitasking abilities
• Basic computer and CRM proficiency
• Positive attitude and team-oriented mindset
• Valid driver's license required

Compensation

$40,000 – $60,000 annually based on performance

Compensation structure includes base pay plus performance incentives.

Schedule

Full-time position

5-day work week

Closed Sundays

Benefits

• 401(k) Plan
• Medical, Vision, and Dental insurance
• Life insurance
• Paid training
• Paid time off and holidays
• Growth opportunities within Steven Automotive Group

Why Join Steven Kia?

Steven Kia continues to grow as part of one of the region's fastest-growing automotive groups. We invest in our employees, provide opportunities for advancement, and foster a team-oriented environment focused on accountability, professionalism, and long-term success.

If you're motivated, customer-focused, and looking to build a long-term career in automotive service operations, Steven Kia offers the opportunity to grow with us.

Apply Today

If you're ready to support service operations, deliver exceptional customer communication, and grow your career with Steven Kia, apply today.

Equal Opportunity Employer

Steven Kia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws