Relationship Manager - Life & Health Group Insurance

Job Overview ADP is hiring a Relationship Manager – Employee Benefits. Position is hybrid: working 3 days in the office and 2 days at home. In this role, you will serve as the single point of contact for a book of Group Health Insurance clients. You will own, manage, and service the entire relationship, acting as a subject matter expert on Employee Benefits, providing proactive, consultative education and support, and driving exceptional client satisfaction, loyalty, and retention. Every day will involve managing an assigned book of clients, providing trusted service and valued insights. New questions and solutions keep the work engaging, and our training will set you up for success. What you’ll do Relationship Management Serve as the client’s primary contact, liaison, and internal client advocate. Maintain a comprehensive understanding of the client’s group health portfolio and other ADP services; coordinate communication among business partners. Act as a liaison between clients and ADP partners including Product Management, Implementation, Payroll, Sales, and more. Build trust, rapport, and understand the insurance needs of the book of business. Provide proactive, personalized strategic support and act as the primary contact between clients and insurance carriers to ensure a seamless experience. Group Benefit Support & Administration Manage benefit renewals, support Open Enrollment, and prepare quote proposals & benefit guides. Assist clients in designing and implementing employee benefit programs, including group health, dental, vision, life, disability insurance and other ancillary coverages. Handle all aspects of benefits renewals, negotiating with carriers for optimal rates and terms. Conduct virtual meetings to review benefits plans and recommend improvements. Resolve benefit service issues such as enrollments, carrier billing, coverage, and claims. Maintain accurate records of all client interactions, benefits plans, and compliance documentation. Client Retention Maximize client retention by collaborating with clients, carriers, and external partners to resolve relationship‑impacting issues. Proactively ensure client satisfaction through regular touchpoints, soliciting feedback, and taking appropriate actions (e.g., quoting, upselling, remarketing). Ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics. Requirements At least 2‑3 years of related insurance experience. Life & Health Insurance Producer License. A college degree is beneficial but not required; what matters most is job‑related skills. Preferred Qualifications Previous insurance industry experience with a brokerage or agency environment. Experience with Benefits Administration platforms: Ease, Employee Navigator, Flock. Experience with insurance quoting platforms: Zywave. Relationship/Account management experience. Proficiency in managing client relationships with multiple products. Extensive experience building client relationships and understanding client needs. Prior experience managing service recovery. Expert knowledge of ADP’s infrastructure and products in business processing and outsourcing. Why you’ll love working here Be yourself in a culture that values equity, inclusion, and belonging. Belong by joining Business Resource Groups that connect globally with networks and allies. Grow your career in an agile, dynamic environment with progress opportunities. Continuously learn through ongoing training, development, and mentorship. Best‑in‑class benefits start on Day 1. Focus on mental health and well‑being; we care for each other. A company committed to giving back and generating lasting impact in the communities where we work and live. Company‑paid time off for volunteering causes you care about. What are you waiting for? Apply today! Base salary offers may vary based on location, skills, and experience. Some positions may include additional compensation such as bonus, equity, or commissions. Benefits include Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short‑and Long‑Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. Compensation range: USD $47,400.00 – USD $96,300.00 per year. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state, and local laws. About ADP ADP is a comprehensive global provider of cloud‑based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration and is a leader in business outsourcing services, analytics, and compliance expertise. We value a down‑to‑earth culture that embraces core values, welcomes ideas, encourages innovation, and values belonging. Learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP ADP is committed to an inclusive, diverse and equitable workplace and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs and applicant merit, including qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with integrity and behave respectfully. 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