Part time Front Desk Team Member

Front Desk & Booking Coordinator – Jim Montgomery Swim School

Where showing up matters. Where what you do makes a difference.

At Jim Montgomery Swim School, we're building a team of reliable, detail-oriented members who take ownership of the customer experience and show up ready to make an impact every single day. Yes—this is a friendly, upbeat environment. But more importantly, this is a role where what you do matters. You are the first impression. You set the tone. You keep everything running.

We train you—you don't need swim school experience. We expect reliability—your team and families count on you. We value effort—show up, stay focused, and you'll grow here. We are a team-first culture—no coasting, no excuses.

We are NOT just hiring anyone. We want team members who:

• Show up on time, every time
• Stay organized and handle multiple tasks at once
• Communicate clearly and professionally
• Take responsibility for their role
• Bring a positive, solution-focused attitude
• Take pride in doing things the right way

If you're looking for something easy to "just get by," this isn't it.

Expectations:

• Greet families and create a welcoming, professional environment
• Answer phones and respond to emails promptly
• Manage scheduling, bookings, and account updates
• Register new families and explain our programs clearly
• Check students in and help classes run on time
• Process payments accurately
• Keep the front desk clean, organized, and efficient
• Communicate effectively with instructors and team members

What you'll get:

• Paid, hands-on training
• Clear growth path within the company
• Consistent schedule
• Employee discounts + referral bonuses
• A supportive, team-first environment

Schedule:

• Part-time with consistent shifts:
• Weekday mornings and/or afternoons
• Evening availability required
• Weekend availability required

Requirements:

• Must be 16+ years old
• Previous customer service experience required
• Comfortable interacting with both kids and adults
• Able to multitask in a fast-paced environment
• Reliable and professional

JMSS core values:

• Small steps lead to great accomplishments
• Excellence thrives in the details
• Everything with kindness

Final word:

• We can teach you our systems. We can't teach you to:
• show up
• stay organized under pressure
• take ownership of the experience

If you have those three things—you'll thrive here. Compensation: $13.00 - $15.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Come and join JMSS and be a part of our swim school family. The Jim Montgomery Swim School was founded by Olympic champion Jim Montgomery and his daughter Ellis in 2015 in Dallas. With Jim's background in swimming and Ellis' background in education and early childhood development they pulled together a place where kids can come to learn how to swim while loving and respecting the water. In 2019 JMSS expanded and we currently run two locations both in North Dallas and Flower Mound.

Our indoor heated teaching pools provide a year round environment for our students to learn and grow in their love of swimming. We provide flexible and paid training for all staff members. JMSS is a family business and is a fun and rewarding job experience.

Jim Montgomery Swim School is a family-owned business that teaches all ages and abilities how to love the water and refine technique. Our swim school staff is like our family and it is a fun and flexible job environment. You do not have to have competitive swim experience to be a great teacher, we are here to help you grow and develop into the best instructor possible. Our paid training schedule is flexible to help with those employees who have school and other obligations and we will take you every step of the way.

Our core values are:

• Small steps lead to great accomplishments
• Excellence thrives in the details
• Everything with kindness

Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.