Front Desk Hospitality - San Diego KOA Resort
$17 per hourKampgounds Enterprises, Inc.
The San Diego KOA is an award-winning outdoor campground resort looking for enthusiastic people to join our front desk hospitality team. Sunny southern California allows us to be open 365 days a year offering camping in RVs, Cabins, Deluxe Cabins & tents. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment and helping family create memories to last a lifetime we want to talk to you!
Working Hours:- Part time & Seasonal positions available
- 15-40 hours a week depending on position & campground occupancy
- Shifts occur Monday-Sunday
- Scheduled hours can be from 7am-11pm
- Highest volume on the weekends & holidays
- $17 and up depending on experience
RESPONSIBILITIES • Ensures customers receive a high level of service consistent with our customer service philosophy • Learn and operate Campground Management system • Communicate with all staff and management using Microsoft Teams • Enforce Resort policies and implement solutions consistent with goals of park • Proactive guest management to ensure resort like environment for all guests • Answer phones & emails to help guests with their camping reservations • Register guests upon arrival and facilitate their stay by answering questions and giving information • Coordinate with Guest Service staff for late guest arrivals • Coordinate with Guest Service staff for problem resolution when applicable • Assists with handling and resolving guest complaints. • Cashier souvenir sales as well as stocking merchandise • Participate in team training sessions • Utilize create problem solving skills • Other duties as assigned by manager which can include but are not limited to: assisting other departments with the completion of tasks and light janitorial work Requirements • Previous experience in hospitality industry • Good customer service and communications skills • Ability to multi task and prioritize • Able to work with others and work independently • Professional Appearance and attitude towards guests and fellow team members • Communicate professionally and patiently • Be on your feet during shift and able to lift at least 30 lbs. • Ability to thrive in a fast-paced environment • Demonstrate leadership abilities • Bilingual (English and Spanish) a plus • Intermediate computer proficiency including email, internet and Microsoft Office Suite • Excellent verbal and written communication skills • Strong organizational skills PM21
Vacancy posted 3 days ago
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