Marriott San Diego Gaslamp - Guest Service Agent - Full Time - PM Shifts - $26.27

Job Title

MUST BE AVAILABLE TO WORK 6 to 8 HOUR SHIFTS BETWEEN 11AM TO 11:30PM, INCLUDING WEEKENDS AND HOLIDAYS. This is a full time position eligible for some benefits. This position pays $26.27 per hour. Overtime eligible. Benefits Vacation, Holiday, and Sick pay Medical/Dental/Vision (with opt. out option) Hotel Room Discount Free Parking ($220 value) Meal Allowance per bona fide meal break ($10 per bona fide meal break up to 1 per shift) Company Paid Life Insurance & AD&D when enrolled in Medical Voluntary Life Insurance 401(k) 4% Match Discount programs Education Assistance Program Voluntary Long-Term Disability & Short-Term Disability Voluntary Hospital Insurance, Voluntary Critical Illness Insurance, Voluntary Accident Insurance Shoes for Crews Commuter Program

Overview

Do you enjoy interacting with people? Do you thrive in making someone's day? Apply now and help to provide our guests with extraordinary service and enrich the guest experience. Guest Service Agents are responsible for the daily activities of the Front Office which is the hub of guest contact. The ideal candidate will be an outgoing individual who loves to converse with people from all over the world.

Responsibilities

The following is just a few of the responsibilities of the position, but not all inclusive. Job Descriptions are available upon request and/or job offer. Welcome and register guests expeditiously, provide information to guests as needed or requested, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures. Check departing guests out of the hotel as per hotel procedures. Monitor GXP throughout shift for customer care cases, guest chats and work orders. Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy. Resolve guest problems and complaints. Answer main phone lines and assist/direct guests where needed. Ensures total guest satisfaction. Follow supervisor's instructions and performs other duties as directed or assigned. Respond to guest requests including delivery of rollaway beds, microwaves, fridges and other special items. Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered. Interacts with guests to answer questions and provide necessary services. Refers guests to other staff members if needed. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction. Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.

Qualifications

Skills

Required: Customer Service Intermediate. Preferred: Teamwork Intermediate Problem Solving Intermediate Detail Oriented Some Knowledge Critical Thinking Novice Decision Making Novice Conflict Resolution Novice

Behaviors

Required: Team Player : Works well as a member of a group Enthusiastic : Shows intense and eager enjoyment and interest. Preferred: Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Required: Self-Starter : Inspired to perform without outside help. Preferred: Growth Opportunities : Inspired to perform well by the chance to take on more responsibility Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required: High School or better.

Experience

Required: 1 year: Customer Service. Preferred: 1 year: Night Audit 1 year: Front Desk/Guest Service Agent

Licenses & Certifications

Preferred: Alcohol Training