Service Assistant

Job Description

Job Description

Full-Time | Pay Based on Experience

About Us

At Advanced Diesel Performance, we’re proud to be New Mexico’s premier diesel and gasoline repair facility. We’re built on honesty, integrity, and quality service — and we’re expanding our front-office team! We’re looking for a Service Assistant who thrives in a fast-paced environment, enjoys helping customers, and works well with both technicians and management. This position is perfect for someone who wants to grow within the automotive service industry while contributing to a professional and customer-focused operation.

Key Responsibilities

• Customer Service & Communication
• Greet and assist customers in person and by phone.
• Explain repair services, timelines, and estimates clearly and professionally.
• Handle customer inquiries, concerns, and complaints with empathy and efficiency.
• Schedule service appointments and coordinate vehicle drop-offs/pickups.
• Provide regular updates on repair status and completion times.
• Maintain strong customer relationships and satisfaction.
• Upsell maintenance packages, fluid services, and other recommended repairs when appropriate.

Data Entry & Administrative Support

• Create, update, and manage work orders in the shop management system.
• Process invoices, payments, and service receipts accurately.
• File and organize customer records, repair orders, and vendor documents.
• Communicate effectively with technicians and management to ensure workflow efficiency.
• Track parts orders and assist with service follow-ups.

General Skills & Qualities

• Strong attention to detail and organizational skills.
• Excellent communication — both written and verbal.
• Reliable time management and ability to multitask effectively.
• Positive attitude and ability to collaborate with a team.
• Solid problem-solving abilities in a fast-moving environment.
• Basic automotive or mechanical knowledge preferred (not required).
• Professional and friendly demeanor with customers and coworkers alike.

Requirements

• Previous experience in automotive service, customer service, or administrative roles preferred.
• Strong computer and data entry skills (experience with shop management systems a plus).
• Valid driver’s license and reliable transportation.
• Ability to work full-time, Monday–Friday, 8:00 AM – 5:30 PM.

Compensation

• Competitive hourly pay based on experience.
• Growth potential and training opportunities within the company.

Our Core Values

Quality • Integrity • Teamwork • Growth • Customer Focus

How to Apply

Send your resume to View email address on us.fitly.work and cc:
View email address on us.fitly.work, or apply in person at:
Advanced Diesel Performance
5901 Wilshire Ave NE, Albuquerque, NM 87113