Office Assistant / Client Services Support

Client Support & Operations Assistant Senior Helpers Senior Helpers is a growing in-home care agency serving seniors and their families. We’re looking for a dependable, customer-service-driven Client Support & Operations Assistant to help manage phones, billing support, and day-to-day operational gaps as we continue to scale. This role is ideal for someone who thrives in fast-paced environments, enjoys helping people, and can adapt to changing needs throughout the day. Make an impact in New Mexico today! Key Responsibilities Phone & Client Support (Primary Focus) Answer incoming calls from clients, caregivers, and referral partners * De-escalate concerns, listen empathetically, and route calls appropriately * Serve as a reliable “first line” support so schedulers and leadership can stay focused * Provide coverage through 5:00 PM on assigned days Operational Gap Coverage Step in when team members are out or overloaded * Assist with light scheduling support when needed * Transfer calls appropriately to HR, Nursing, Scheduling, or Leadership depending on the situation * Assist with last minute call outs for clients Flexible Weekend Support Availability to support phones or urgent issues on weekends * Schedule is flexible and planned in advance when possible What We’re Looking For Strong customer service and communication skills * Comfortable handling phones and difficult conversations * Organized, calm under pressure, and adaptable * Basic comfort with billing, payments, or administrative work (training provided) * Ability to triage issues and know when to escalate * Experience in healthcare, home care, or customer support is a plus (but not required) Schedule & Compensation Mix of scheduled hours and flexible support as needed * Competitive hourly pay based on experience * Opportunity to grow into other departments (HR, Scheduling, Operations) over time Why Join Senior Helpers? Supportive leadership team * Mission-driven work helping seniors and families * Flexible schedule * Real opportunity to grow as the company expands * Health Insurance + 401K

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