Service Advisor

Service Advisor Position at Harr Motor Group

The Service Advisor at Harr Motor Group plays a crucial role in providing excellent customer service and ensuring the smooth operation of our service department. As the main point of contact for customers, the Service Advisor is responsible for effectively communicating with customers to understand their automotive service needs, providing accurate cost estimates, and coordinating service appointments.

Responsibilities:

• Greet all customers promptly and provide timely professional service.
• Use state of the art technology to ensure customer satisfaction and loyalty.
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving customer concerns.
• Provide repair estimates as needed and help prioritize with customers.
• Coordinate activities to ensure repair work is fixed and completed on time.
• Obtain the customers written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
• Inspect every finished repair order for proper completion, pricing accuracy, and legibility.
• Identify repeat customers and treat them accordingly.
• Contact customers to remind them of service appointments and/or when scheduled maintenance is due.
• Document repair order changes.

Requirements:

• Previous experience in customer service, preferably in the automotive industry
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Detail-oriented and able to work in a fast-paced environment
• Proficient in computer systems and software
• Knowledge of automotive service procedures and terminology
• Ability to remain calm and professional in challenging situations
• High School degree or equivalent preferred.
• Valid drivers license with clean driving record.
• Must pass pre-employment physical and drug test.
• 2 years in an automotive service environment preferred or 2 or more years in retail sales environment.
• Work requires standing on your feet for long periods of time, walking, working indoors and outdoors in all types of weather, reaching, bending, and getting in and out of all types of vehicles

Harr Motor Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.