Restaurant Manager

Goodwin Recruiting

Job Description

Job Title: Restaurant Manager (Customer Experience Focused)

Location: Detriot Metro Market

Position Summary

We are seeking a dedicated and customer-focused Restaurant Manager to lead daily operations and deliver an exceptional dining experience. This role is responsible for ensuring high service standards, developing team members, and maintaining a welcoming, efficient, and profitable restaurant environment. The ideal candidate is a hands-on leader who thrives in a fast-paced setting and is passionate about hospitality.

Key Responsibilities

Customer Experience

Champion a culture of outstanding guest service and hospitality
Address customer feedback and resolve concerns quickly and professionally
Ensure a consistent, high-quality dining experience for all guests
Monitor service flow and step in to support during peak hours

Team Leadership & Development

Hire, train, and mentor front- and back-of-house staff
Set clear expectations for service standards and performance
Provide ongoing coaching, feedback, and recognition
Foster a positive, team-oriented work environment

Operations Management

Oversee daily restaurant operations, including opening and closing procedures
Ensure compliance with health, safety, and sanitation regulations
Manage scheduling to ensure proper staffing levels
Maintain cleanliness, organization, and presentation standards

Financial Performance

Monitor and manage labor and food costs
Analyze sales, customer trends, and performance metrics
Implement strategies to increase revenue and customer retention
Handle cash management and reporting responsibilities

Quality Control

Ensure food and beverage quality meets company standards
Collaborate with kitchen staff to maintain consistency and efficiency
Conduct regular checks on service, food presentation, and cleanliness

Qualifications

2–5+ years of restaurant management experience (preferred)
Strong leadership and team-building skills
Excellent communication and problem-solving abilities
Proven track record of delivering high customer satisfaction
Ability to work flexible hours
Knowledge of restaurant operations, POS systems, and health regulations

Preferred Skills

Experience improving customer satisfaction scores or online reviews
Strong conflict resolution and decision-making skills
Ability to thrive under pressure in a fast-paced environment
Financial acumen and experience managing budgets

What We Offer

Competitive salary and performance-based incentives
Opportunities for career growth and advancement
A supportive and team-oriented work culture
Employee discounts and other benefits (customize as needed)

Apply

Vacancy posted 4 days ago

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