Community Manager (Dual Site) - 3 Corners North & East

Job Description Summary This role manages the day-to-day operations of an assigned property, including managing the team members, daily activities, and resources to achieve established budgeted financial and operational goals. The role ensures compliance with company policies, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other applicable laws and regulations governing multi-family housing operations. Responsibilities Provide input into the development of budgets for the property by analyzing financial statements, reviewing current and projected marketing information, and assessing operational reports that establish historic and predict performance patterns. Meet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports. Approve invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between vendor/contractor, accounting, and the client/owner as needed. Control expenditures by staying within the constraints of the approved budget and manage the balance and maintenance of the petty cash fund. Oversee the lease enforcement process by approving prospective resident applications, discounts, and renewal leases; conduct periodic apartment inspections; follow proper notice requirements; evict residents; and impose and collect late fees and other charges as allowable and stated in the lease terms. Gather, analyze, and interpret current market and economic trends that may impact the property and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals. Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensure the maintenance team complies with company standards for responding to and completing resident service requests. Conduct regular property inspections and take appropriate actions to ensure that physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance. Supervise property staff by interviewing, hiring, orienting, and training employees, and managing their performance in accordance with company policies, values, and business practices. Assist in managing the client/owner relationship by meeting owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed. Complete various accounting, financial, administrative, and other reports and perform other duties as assigned or as necessary. For California only: manage the lease process using the California specific Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized. Basic Knowledge & Qualifications Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field. 4–6 years minimum of relevant experience demonstrating the application of property management, sales, marketing, and customer service background sufficient to manage day-to-day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team. Ability to manage multiple priorities in a fast-paced environment. Excellent communication, conflict resolution, and customer service skills. Detail-oriented and self-motivated with the ability to work independently, as a leader, and as a collaborative member of a team. Specialized Skills All licenses and/or certifications required by State and Local jurisdictions. Valid driver’s license to drive a golf cart on property and ensure all on-site staff with access to the golf cart also have a valid driver’s license. Proficiency in internet, word processing, spreadsheet, and database management programs. Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite). Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists. Travel / Physical Demands Team members work in an office environment and may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant or hazardous. Incumbents must be able to physically access all exterior and interior parts of the property and amenities. Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance. Routine, local travel may be required to make bank deposits, attend training classes and outreach events, or other situations necessary for the accomplishment of some or all of the daily responsibilities. Compensation The salary range for this position is $58,700 - $90,000. In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance (Corporate Positions). In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs (Onsite Property Positions). Benefits Competitive medical, dental, vision, and disability & life insurance benefits. Low (free basic) employee medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. Generous paid time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Birthday off after 1 year of service. Additional vacation accrued with tenure. For onsite team members, onsite housing discount at Greystar-managed communities subject to discount and unit availability. 6‑week paid sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with company match up to 6% of pay after 6 months of service. Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee assistance program. Critical illness, accident, hospital indemnity, pet insurance, and legal plans. Charitable giving program and benefits. Greystar will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr Dormont Manufacturing Co