Community Life Service Coordinator

Job Description

Job Description

Community Life Service Coordinator: Historic South End

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

About Community Life

Community Life (CL) is The Community Builders (TCB)'s place-based model that uses healthy and stable housing as a platform for connecting our residents to services, community resources and opportunities so they can thrive. By creating programs and building strategic partnerships with residents and local stakeholders, CL helps create pathways to opportunities in early education, economic mobility, youth development, community engagement, voting registration, healthy living, and resident leadership.

Position Description:

Reporting to the Director of Community Life, the Community Life Service Coordinator (SC) develops and coordinates support services for residents of Historic South End Apartments in Boston. The SC will ensure resident and community success through close work with property management, building and sustaining relationships with local and regional partners, planning programs and other on-site opportunities for residents, and working one-on-one with residents to assist them in achieving their goals. This role is required to be on site 5 days per week.

Community Life Service Coordinator role at TCB

• Work with local organizations to successfully implement community engagement initiatives, including the annual CL Questionnaire
• Develop and monitor progress of the Community Success Plan, a one-year, data-informed strategic plan outlining site priorities, strategies, and activities to meet CL outcomes by 2025
• Track and report on progress as required by partners and funders to fulfill grant commitments
• Build relationships with residents to better understand their aspirations and goals, and connect them with local resources and opportunities
• Conduct new welcome orientations for new residents
• Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls and door knocking
• Use of TCB's data collection and analysis systems, CL Dynamics and Power BI, to document services provided to residents and outcomes achieved
• Participation and coordination of resident support and resources around housing stabilization issues such as late rent payments, housekeeping and other lease violations
• Participate in ongoing professional development, at least 12 hours per year that pertain to the SC position
• Recruit and lead volunteers and interns to assist on the site
• Other duties and responsibilities as requested

Knowledge, Skills and Abilities:

• Experience working with families of diverse backgrounds, and issues relating to financial mobility, community engagement, health and wellness and other social determinants of health
• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but, not limited to, residents, senior staff, volunteers, interns, and community partners
• Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies
• Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners
• Excellent communication, organization, problem-solving and writing skills
• Knowledge of federal, state and local policies affecting housing is a plus.
• Ability to work some weekends and evenings is required
• Bilingual Spanish speaker required

Education & Experience:

• Bachelor’s degree with a focus in social work, human services, public health, or community development
• 2+ years of overall professional experience working with seniors and people with disabilities in housing or human services agencies required
• Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs

• Previous engagement, communication and collaboration with residents of diverse socioeconomic and cultural backgrounds preferred
• Experience working with partners and site team members to implement programs and initiatives
• Knowledge of Yardi, Property Management databases, Dynamics and Power BI is a plus.

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• Salary Range: $55-65k

The Community Builders is an equal opportunity employer.