Clinic Patient Access Representative

Allina Health Clinic Office Specialist

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

• 1.0 FTE (80 hours per two-week pay period)
• 8-hour day shift
• No weekends

Job Description:

Provides scheduling support and coordination of appointments for patients. Services as a liaison for patients, families, providers and staff regarding billing and service questions.

Principle Responsibilities:

• Provides scheduling support and coordination of appointments.
• Schedules all appointments for services in or outside of the system preferably in person.
• Coordinates other services needed, medical records and other pertinent information including patient education materials.
• Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions.
• Facilitates requests for billing related items such as price estimates or itemized statements.
• Processes all incoming calls and correspondence regarding billing issues and service questions.
• Provides first resolution regarding patient complaints.
• Identifies and submits resolution for patient or client issues, directs calls to appropriate department for resolution.
• Assists with patient account adjustments such as updating patient demographics and insurance information.
• Responds to billing and quality of care issues, complaints, or concerns.
• Documents all contacts with patients or clients as needed.
• May complete prior authorization, referrals, complex specialty scheduling and manage work queues.
• Other duties as assigned.

Required Qualifications:

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 0 to 2 years of experience in a Clinic Office Specialist role
• 2 to 5 years of experience as a medical receptionist or customer service position
• 2 to 5 years of basic medical terminology experience

Preferred Qualifications:

• High school diploma or GED
• Associate's or Vocational degree
• Medical Reception or equivalent program
• 0 to 2 years of previous scheduling experience with electronic medical record

Physical Demands:

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range:

$22.04 to $30.01 per hourThe pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer