Service Technician

Job Description

Job Description

The Energy Cooperative, headquartered in Newark, Ohio, serves over 72,000 electric, natural gas and propane members throughout east-central Ohio. As a non-profit cooperative, we are member-owned and controlled by the members we serve. We are committed to serving our members safe, high quality energy services at a reasonable price. We believe in our employees and strive to provide fair, honest and equal treatment with a commitment to training, education, and opportunity for advancement in a safe and secure environment.

At The Energy Cooperative, we take pride in offering competitive benefits and want our employees to have what they need to be their best.

Here’s a glimpse of the programs we offer our employees:

• Medical, Dental, and Vision Insurance
• Life and Accidental Death & Dismemberment Insurance
• Supplemental Life Insurance Programs for Employee, Spouse and Children
• Disability Insurance
• Flexible Spending Account (FSA)
• Paid Time-Off (PTO)
• Paid Holidays
• Traditional 401(k) and Roth 401(k)
• Retirement Pension Plan
• Education Assistance
• Employee Assistance Program

We are currently looking to fill the position of Service Technician based at our Hebron, OH Service Center. This is a non-exempt, skilled position within the bargaining unit responsible for the distribution service area of the system. An Employee in this position will be working alone in a given service area. Work is performed under the general direction of the service supervisor and is checked by observation and conformance to standard practices.

Nature and Scope of Position (Essential Duties and Responsibilities):

• Activate and deactivate gas service to members and consumers.
• Inspect and pressure test piping to ensure compliance with National Fuel Gas Code and/or company requirements. Inspect and test service lines for leakage.
• Install, inspect, and change residential and commercial meters and on occasion assist with work at industrial pressure regulation and metering stations.
• Respond to various types of service order requests such as required odor and carbon monoxide tests, turnoffs and collections.
• Perform locates for service lines and/or main lines as needed.
• Perform on-call duty assignments including working after regular working hours and on Saturdays, Sundays, and company-observed holidays and respond quickly to all requests and emergency situations.
• Become familiar with and complete all forms pertaining to maintenance of equipment and facilities such as service orders, material tickets, maintenance records, etc.
• Perform related work as required and other such duties as may be assigned provided the work and duties coincide with employee’s qualifications.

Qualifications: To perform this job, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made.

• Education and/or Experience: High school diploma or equivalent GED, a minimum of three years related experience in the natural gas industry; or equivalent combination of education, training and experience.
• Certifications, Licenses and/or Training: Valid State of Ohio Driver’s License. This position provides the use of a company vehicle therefore and individual must maintain a valid driver’s license and have a good driving record.
• Language Skills: Ability to deal with the general public in a pleasant and courteous manner at all times. Ability to understand and follow written and/or oral instructions. Ability to prepare and complete the necessary service orders, and other written documentation required for this position.
• Other Skills and Abilities: Ability to operate line locators, combustible gas instruments, CO detectors, and effectively utilize various tools and equipment used in the distribution area of the utility system. Knowledge of occupational hazards and necessary safety precautions applicable to this type of work and must be familiar with the use of protective clothing and safety equipment. Accept responsibility for the direction, control, or planning of an activity. Performs well under stress, when confronted with emergency, critical, unusual, or dangerous situations; or in situations in which working speed or sustained attention are critical aspects of the job.

Physical Demands and Work Environment: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.

• While performing this job, an Employee would regularly walk, stand, bend, crouch, kneel, climb, stoop, lift, use hand tools, operate other tools and power equipment and drive a Company truck. Successful performance requires ability to maintain sufficient strength to lift heavy objects, and the ability to successfully work in adverse weather conditions.
• An Employee in this position must successfully complete pre-employment drug and physical testing and is subject to random testing as outlined in the Company’s Drug and Alcohol policy.