DSHS HCLA RN / Nursing Home Complaint Investigator

DSHS HCLA RN / Nursing Home Complaint Investigator Washington's older adults and people with disabilities deserve care they can count on. As a Nursing Consultant Institutional with the Washington State Department of Social and Health Services, you will work as a Registered Nurse to inspect and evaluate care provided in Nursing Homes. This role uses your long-term care expertise to conduct onsite nursing home surveys across the area to support federal certification work. You’ll help ensure skilled nursing facilities protect vulnerable adults by promoting safety, resident rights, and freedom from abuse and neglect. Your commitment as a nursing home professional strengthens our mission of advocacy and stability for residents who rely on high-quality care.This position is based out of the Home and Community Living Administration office in Lakewood and plays a key role in ensuring the safety and well‑being of residents in Nursing Home facilities across Washington State. The role conducts statewide onsite provider practice investigations and surveys, supporting regions as needed. Responsibilities include planning and carrying out investigations; interviewing victims, clients (vulnerable adults), residents, facility staff, and others with relevant information; and gathering evidence such as client records, medical files, and personnel documentation. The position prepares clear written reports, communicates findings to Residential Care Services leadership, and may provide testimony in administrative hearings. Collaboration is essential, as the role works closely with department staff investigating allegations of abuse, neglect, or misappropriation of resident property within Nursing Home settings. Pierce County employees are eligible to receive an Orca Card for transportation needs. Some Of What You'll Do Plan and organize workload to meet performance standards while conducting surveys and complaint investigations for Nursing Homes in accordance with state laws and regulations. Interview residents, family members, and community representatives to gather information about provider practices and resident satisfaction. Make visual and auditory observations of resident care, services, and the physical environment, including extended periods of resident and staff observation. Communicate with team members, providers, staff, residents, and families using a calm, respectful, objective, and non-confrontational approach. Evaluate nursing care practices to determine compliance with state regulations. Obtain necessary and relevant information from professional records, facility staff, and other sources to assess resident care and services. Recognize and analyze deficient practices and clearly communicate findings to team members, department staff, and provider staff. Organize findings and prepare thorough, detailed written reports in a timely manner. Complete training requirements and stay current on new principles of nursing practice. Desired skills, knowledge, and abilities Nursing practice: Applies current knowledge of institutional nursing principles, long-term care regulations, and public health practices to evaluate care quality and identify deficient practices in certified community residential settings. Investigation skills: Conducts thorough complaint investigations using established protocols, including record review, staff interviews, client observation, and review of care plans and personnel records, to reach well-supported findings. Written communication: Produces clear, accurate, and timely written reports including statements of deficiencies and investigation summaries that meet statutory and department standards. Time management: Organizes and prioritizes a varied workload across multiple facilities and complaint types to meet regulatory deadlines without close supervision. Interpersonal communication: Communicates findings and regulatory expectations clearly and professionally to providers, staff, clients, families, and fellow team members, including in difficult or contentious situations. Objectivity: Maintains a professional and respectful approach when working with persons who may be resistant, distressed, or in conflict, applying consistent and fair judgment across all interactions. Collaboration: Works with Adult Protective Services, law enforcement, the Ombuds office, and other agencies to coordinate investigations and share relevant findings appropriately. Computer proficiency: Uses Microsoft Word, Outlook, and Teams effectively, and enters and retrieves data accurately in state electronic systems including RCS databases. Adaptability: Responds to changing workload needs, emergency assignments, and modified duties during declared emergencies or disaster situations as required under the DSHS Comprehensive Emergency Management Plan. Who Should Apply Associate Degree in Nursing/Diploma Nurse AND five years of experience as an RN in a long-term care setting and/or behavioral health setting. Bachelor of Science in Nursing and three years of experience as an RN in a long-term care setting and/or behavioral health setting. Master of Nursing/Master of Science in Nursing and two years of RN experience in a long-term care setting and/or behavioral health setting. Must hold a valid Registered Nurse license and able to practice as a Registered Nurse in the State of Washington. Please Note Selected candidates must successfully complete required state surveyor and investigator training, including certification requirements. Degrees in Social Work must be from a program accredited by the Council on Social Work Education. The Department of Social and Health Services’ vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Supplemental Information Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at View phone number on click.appcast.io. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or View phone number on click.appcast.io. Relationship and Reporting Structure (Necotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here . Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position. E-Verify® is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr Washington State Department of Social and Health Services