Technical Service Representative Position (Woodstock)

Join our team as a Technical Service Representative focused on axle and suspension systems. This customer-facing role combines technical support, hands‑on troubleshooting, and collaboration with various teams. We seek a mechanically inclined professional for a pivotal role in resolving post‑sale issues and supporting warranty activity. Your responsibilities will involve consulting with customers, assessing needs, and applying your analytical skills to provide solutions. Success in this role requires strong communication and collaboration across functions. Key Responsibilities Consult with customers to resolve post‑sale issues Assess customer needs and recommend products/services Provide input into product design based on feedback Evaluate and expedite warranty claims efficiently Document issues and recommendations using technology Requirements Post-secondary education in a technical field 3-5 years in heavy-duty truck or trailer work Solid communication and facilitation skills Mechanical aptitude for troubleshooting Competence in Outlook, Excel, and PowerPoint Play a vital role in delivering technical expertise and customer support in heavy-duty systems. #J-18808-Ljbffr itec group